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WJKramer
Contributor I
Feb 3, 2022 3:18 AM UTC
Answered

Multiple weird SONOS radio accounts.

How do I get rid of these things? There is no “remove account” like other services.

 

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    Sotiris C.
    Sotiris C.Answer
    Sonos Staff
    Feb 3, 2022 4:33 PM UTC

    Hello @WJKramer, thank you for reaching out to our Community. Our engineers are aware of this issue and currently working on a fix. Unfortunately we do not have an ETA to share.

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    7 replies

    GuitarSuperstar
    Lead Maestro
    Feb 3, 2022 4:09 AM UTC

    Have you tried reauthorizing the account or deleting and reinstalling the Sonos app?

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    WJKramerAuthor
    Contributor I
    Feb 3, 2022 12:38 PM UTC

    Have you tried reauthorizing the account or deleting and reinstalling the Sonos app?

    Thanks for the reply. Yes I have tried both. They show up on all of my controller devices with no option to delete. I will be call support today. Hopefully they can do something not the back end.

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    ratty
    ratty
    Feb 3, 2022 12:46 PM UTC

    Does this come up when trying to browse Sonos Radio?

    Go to Settings → Services → Sonos Radio and attempt to Reauthorize Account. 

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    WJKramerAuthor
    Contributor I
    Feb 3, 2022 12:49 PM UTC

    Does this come up when trying to browse Sonos Radio?

    Go to Settings → Services → Sonos Radio and attempt to Reauthorize Account. 

    No, I can browse and play Sonos Radio as normal. It allows me to choose between those accounts.

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    ratty
    ratty
    Feb 3, 2022 12:52 PM UTC

    Something’s a bit bent. What happens if you do the Reauthorize Account procedure? 

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    WJKramerAuthor
    Contributor I
    Feb 3, 2022 1:03 PM UTC

    Something’s a bit bent. What happens if you do the Reauthorize Account procedure? 

    Absolutely nothing.

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    Sotiris C.
    Sotiris C.Answer
    Sonos Staff
    Feb 3, 2022 4:33 PM UTC

    Hello @WJKramer, thank you for reaching out to our Community. Our engineers are aware of this issue and currently working on a fix. Unfortunately we do not have an ETA to share.

    Translate
    Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
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