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Contributor I
Sep 3, 2024 8:19 PM UTC
Answered

Multiple Spotify streams

Hi,

Heave anybody the same problems with multible Spotify streams?

It has already worked all the time since i have the sonos systems over many years.

I use a premium Spotify account.

Best regards.

Berni

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Corry P
Corry PAnswer
Sonos Staff
Sep 9, 2024 12:51 PM UTC

Hi @Lillitopf 

Thanks for reporting this behaviour. We have identified an issue with playing multiple Spotify streams to a single Sonos system and we are investigating.

There have also been reports that this is now no longer happening - Spotify may have already addressed the problem themselves.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

16 replies

Schlumpf
Virtuoso
Sep 3, 2024 10:43 PM UTC

@Lillitopf 

Hi Berni,

did you start different Spotify streams on several rooms directly from within Sonos app? As far as I know that should work. Just trying to start a second Spotify stream via voice assistant or Spotify direct control will be a multiple usage that isn’t allowed by Spotify. 

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Ralf
LillitopfAuthor
Contributor I
Sep 4, 2024 7:03 AM UTC

Hi Schlumpf,

Yes i did start different streams in serveral rooms within the sonos app. I know i cannot start at the same time from Spotify app and sonos app.

Until yesterday it worked correctly.

Is it a bug?

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Schlumpf
Virtuoso
Sep 4, 2024 7:22 AM UTC

@Lillitopf 

Did you retry today? Imo could have been a bug because yesterday for me Spotify wasn’t working on Sonos at all for a short period. Right now it’s ok again. 
Sadly I can’t check for a second stream because of missing subscription. I‘m just on Spotify free. 

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Ralf
LillitopfAuthor
Contributor I
Sep 4, 2024 7:34 AM UTC

I checked it out know. It doesnt works.

 

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Schlumpf
Virtuoso
Sep 4, 2024 7:45 AM UTC

I checked it out know. It doesnt works.

 

Ok, what happens when trying to start the second stream? Does ist start and the one already playing stops? That‘s like it is with a free account. Can you try to remove and add Spotify again to your Sonos services!? 
 

And maybe another user with paid plan can double check if it’s a general issue or not. 

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Ralf
LillitopfAuthor
Contributor I
Sep 4, 2024 8:27 AM UTC

If I try to start the second stream in another room, it stops playing the first stream. And the text Spotify Spotify is standing instead the name of the artist and of the track.

I already tried to remove an add again Spotify as Service within the Sonos-System.

I actually use a paid Spotify account (its premium duo).

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Schlumpf
Virtuoso
Sep 4, 2024 9:09 AM UTC

@Lillitopf 

Thanks for clarifying…

So I guess it could be a current Spotify issue, but not sure because I saw no other users reporting that yet. I suggest calling Sonos support and to report it to them. Sendung a diagnostic from within Sonos app (support section) also will be helpful. 

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Ralf
LillitopfAuthor
Contributor I
Sep 4, 2024 9:48 AM UTC

Thanks for your support.

I will talk with sonos.

Have a nice Day.

Thanks.

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Lyricist II
Sep 4, 2024 8:41 PM UTC

I have been having this issue for a few days now. Sonos support fobbed me off saying it was a spotify licensing issue stating you were never allowed to steam to multiple speakers from within the app. Despite me doing it for years. Really sick of Sonos and this new App!!!

 

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106rallye
Sep 5, 2024 5:39 AM UTC

Could it be that Spotify never noticed you using two streams for two different rooms on Sonos before and with the new app (that uses much more outside calls) Spotify does notice? Which would lead to them enforcing their one stream policy?

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