Skip to main content
DoxieGirl
Contributor I
July 12, 2024
Question

Moving Sonos System System Setting Doesn't Display "Update Network"

  • July 12, 2024
  • 15 replies
  • 2702 views

Moving Sonus System System Setting Doesn't Display "Update Network"

New WiFi Network is up, running Max, AppleTV - no sound on the sound bar

  1. Open the Sonos app and wait while it searches for your Sonos system.
  2. When the Sonos app shows “No products found,” select Go to System Settings.
  3. Under Your System, select Update network. <=== This does not appear in Sonos App (did appear in the AppleTV set and and Max updated Wi-Fi Network and working)
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    15 replies

    Show previous replies
    Ken_Griffiths
    Ken_Griffiths
    July 21, 2024

    I don’t get this screen. System settings doesn’t have anything about updating the network. 
     

    I ended up doing a factory reset on the Roam to get it working, but it seems insane to do this. The Roam is supposed to roam!

     

    Problem solved for now, and maybe most people don’t take their Sonos devices to new locations, but this seems like an obvious use case for a portable speaker.

    You likely won’t get the screen mentioned, if you’ve factory reset the product, or if you reset the App aswell, as it goes onto scan your account for the product to then add the WiFi network/credentials to the ’existing’ Sonos Household. If you factory reset the speaker, you ‘likely’ also need to create a ‘new’ Sonos Household to hold that speaker by resetting the Sonos App aswell… that’s unless you have a Sonos Household already on the network. (You will always need a Sonos Household/System to ‘house’ (hold) your speakers).

    hisnameisjimmy
    Lyricist II
    July 22, 2024

    I didn’t get the ‘update network’ screen before factory resetting or deleting the app.

    After I deleted the app I logged back in, which showed nothing. 

    If doing the above removes all state and then doesn’t allow me to adjust any network, Sonos’ assumptions about standard troubleshooting are strange. 


    I should be able to take my Roam wherever and easily update the WiFi without any pain. Having the “household” or “system” explicitly tied to a network id is very strange imo. It should be able to exist apart from it and have the id updated without hassle.

      Ken_Griffiths
      Ken_Griffiths
      July 22, 2024

      I didn’t get the ‘update network’ screen before factory resetting or deleting the app.

      After I deleted the app I logged back in, which showed nothing. 

      If doing the above removes all state and then doesn’t allow me to adjust any network, Sonos’ assumptions about standard troubleshooting are strange. 


      I should be able to take my Roam wherever and easily update the WiFi without any pain. Having the “household” or “system” explicitly tied to a network id is very strange imo. It should be able to exist apart from it and have the id updated without hassle.

      It does, but it seems you ‘may have’ taken a wrong step somewhere along the way - it’s perhaps a bit late now, but I would have suggested to you to simply log out/in on the Sonos App and/or reboot things, rather than ever resetting the controller (or the Sonos product). Once you reset the last available Sonos product you then lose access to the Sonos Household.

      You can add up-to 16 WiFi networks to the same Sonos Household. It lists the WiFi Network SSID’s in the controllers Network Settings area.

      Jbudan
      Lyricist I
      August 16, 2024

      I have the exact same problem, and apart from resetting speaker (Move 2) every time I take speaker to a friend's or on the job (every day), there's no way to add all the wifi networks it's supposed to be able to have be cause ‘update network settings’ is nowhere to be found on app. 
      The original Move and S2 app didn't have this problem. Very frustrating. 
      Sonos acts like they have no idea...

      Ken_Griffiths
      Ken_Griffiths
      August 16, 2024

      I have the exact same problem, and apart from resetting speaker (Move 2) every time I take speaker to a friend's or on the job (every day), there's no way to add all the wifi networks it's supposed to be able to have be cause ‘update network settings’ is nowhere to be found on app. 
      The original Move and S2 app didn't have this problem. Very frustrating. 
      Sonos acts like they have no idea...

      Well it should be working, but don’t reset your Sonos product or your Sonos App. There's no need to reset anything… the WiFi networks are added to the Apps network list. See example screenshot…

       

      Terms & ConditionsAccessibility statement