Moving Sonos System System Setting Doesn't Display "Update Network"

When you open the Sonos App on a new WiFi network you should be seeing this screen… maybe try fully closing the App (slide off screen), wait a few seconds and open & try again.

The message now is “We can’t find a Sonus System on <name of my new WiFi Network>

Make sure your Sonos system is powered on and connected to network….

Hmmm… the Arc is white light the other Arc is white light - what am I missing?

It won’t find the system on the new network you need to add your products to the new network - maybe see the instructions here, provided by Sonos:

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

Obviously, ensure your mobile controller device is connected to the new WiFi Network too.

Setup any devices you have with .BLE support (Beam, Era 100 etc. or try wiring your product to the local router). Once you have the majority setup and running, if you do encounter and stubborn products you can reset/add those back manually, but only ever do that when your system is backup and running and showing in the Sonos App.

If you give me a moment I’ll go through the process here and maybe post a few screenshots that may perhaps assist you further.

So if you go onto select update network then you should see the following screens (I’ve just put them together quickly below) - select your .BLE or wired product and update their settings… I hope that helps. If your problems persist, then maybe try a router, mobile-device and speaker reboot and try again.

Many thanks the app is a bit glitchy but I got 2 completed.

I’ll start a new thread as I think it is a different issue the Sub keeps falling out so I'll start another sting even after a Factory Reboot multiple oh well ;-)

I cannot get ‘Update Network’ to appear anywhere in the app. I’ve tried logging out/in, I’ve tried deleting the app. Nothing I do seems to be able to show this screen. Is there any way I can manually prompt it? This is kinda driving me nuts. We’re just on vacation and want to use the Roam in the Airbnb. 

The Airbnb may have some network controls installed for guest access that will frustrate a SONOS system. Personally, I would bring a travel router to an Airbnb.

A quickie, temporary workaround might be to Bluetooth to ROAM.

I don’t get this screen. System settings doesn’t have anything about updating the network. 
 

I ended up doing a factory reset on the Roam to get it working, but it seems insane to do this. The Roam is supposed to roam!

Problem solved for now, and maybe most people don’t take their Sonos devices to new locations, but this seems like an obvious use case for a portable speaker.