Mixcloud skips tracks

Same issue observed after removing and then re-adding the Mixcloud music service.

Problem occurred 40 minutes into an hour long mix.

Diagnostics number is 1922032855.

Hi @URAUC, thanks for your reply and diagnostic. I understand that this is not happening with any other services, but have you tried playing directly from Mixcloud without Sonos involved? After you confirm that Mixcloud is fine without Sonos involved, try to play music using the Mixcloud app then stream AirPlay audio to Sonos (your Play:5 Gen 2 and Port are both AirPlay-compatible). Let us know how it goes. We and the community are always here to help.

I have no issues with Mixcloud using other devices. I can listen using the Mixcloud app or Web interface paired with bluetooth headphones, bluetooth speakers or via USB output to a DAC from a laptop for hours without issue.

I tried Airplay streaming Mixcloud directly to my Play:5s and observed no skipping issues. I rarely use Airplay as I own only 1 Apple device.

The skipping seems to be isolated to listening to Mixcloud through the Sonos app.

Hi @URAUC, thanks for trying and updating. Yes, it seems that the streaming connection between Sonos and Mixcloud is unstable. My suggestion would be to try to change the Sonosnet Channel from 11 to 6 and 1. If both channels still giving us the same problem, try to ungroup the rooms and make sure we play it to one room only. After those options and still the same, disconnect all the Sonos devices and router from the power, wait for 5-10 seconds then reconnect the router back to power. Once the internet is back, connect all the Sonos to power then observe. Keep us posted here. We and the community are always here to help.

So after changing the Sonosnet channel from 11 to 6 I have done some listening/testing on both the Play:5s and the Port.

This seems to have rectified the issue and I have not experienced Mixcloud skipping using the Sonos app.

I appreciate the help solving the problem. Thank you.

Hi @URAUC, thanks for keeping us posted. Great that it’s working fine now. Please let us know if there’s anything else we can help you with. We and the community are always here.

I am also having this problem (specifically with Mixcloud) and retracing steps advised here. Fingers crossed.

Big problems here with Mixcloud too, shame as it’s the service I use 95% of the time. Can’t change the Sonosnet channel on my system. Hope this gets fixed soon...

Have you checked https://status.sonos.com/ ?

From what I see, Mixcloud is having an issue with their servers. 

Same here. Some mixes skip after a while, some cannot be played at all sometimes, but after a couple of retries they start. If I try to fast forward on some mixes it also sometimes works and sometimes refuses to play this particular mix. It then restarts with the next entry in the playlist.

I experience this since about 6 months and it's certainly an issue between Sonos and Mixcloud. Using the mixcloud app to stream to other devices (I'm on android so airplay is not an option), it works seamlessly. 

Would love to see a solution here....