Contributor I

Question

Mixcloud search not working

31 replies
2004 views

Search function on iPhone app not bringing up Mixcloud shows under the new “Podcasts and Shows” section.

This previously worked when just “Shows” heading before recent release.

i’ve reset controller and disconnected/reconnect Mixcloud account on app.

Mixcloud search works fine on PC app (you can specify “Mixcloud” search there).

Anyone encountered similar, or even better, overcome issue please?

Many thanks and stay safe

IJP

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Jean C.

Retired Sonos Staff

Ok guys, on the controllers where this is not returning Mixcloud search results:

iOS or Android?
Is the S1 app still installed in that device?
Does that device have the Mixcloud app installed and is associated to the account linked in Sonos?
Can I see a diagnostic report submitted from this device?

Same questions for the devices where this is working, something has to be different here but I’m not sure what.

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I

Ian w.

Avid Contributor I

Thanks Jean C,

IOS

S1 app is deleted

mixcloud app is installed and my mixcloud app is associated with Sonos

worked out how to send diagnostic report, copy of number sent below

Your confirmation number is: 1509408649

thanks Ian

R

rogerty

Lyricist II

Hi @Jean C.

Okay, I thouhgt it was clearly explained with my answer and picture before…

IOS/iPhone: there is still NO search result on IOS - like @Ian w.
> Sonos S1 App is no more installed!
> Mixcloud app is installed and connected with Sonos Controller S2!
Android, Samsung Galaxy S6: there is a search result under the subject SHOWS which is missing in the IOS Controller as described before
> Sonos S1 App is still installed!
> Mixcloud app is installed and connected with Sonos Controller S2!
I did a diagnostic report of both devices
IOS Confirmation Number: 1223132978
Android Confirmation Number: 1830908897

Best regards - Roger

Jean C.

Retired Sonos Staff

Hello @Ian w. & @rogerty,

Thank you for your patience and I apologize for any miscommunication.

I just ran a quick test with this service on my Sonos system, which is iOS, no S1, MixCloud app installed and linked, etc and experienced the same gap in search results as you have described.

What I do not have is a corresponding Android controller where this is working well. It’s worth mentioning that in the iOS Sonos app, shows and podcasts are under the same heading all the way to the right and off screen so you do have to scroll to it. I did search for shows that I had located by browsing through the MixCloud Sonos interface and the Mixcloud app itself and am now quite stumped. The show titles I was looking for did turn up under different services like Spotify and SoundCloud but not MixCloud.

@rogerty, I thank you for your very thorough diagnostics and descriptive information but both of the diagnostics that you submitted came through corrupted and I am unable to pull any data from them.

I’ll have to do some more investigating to see if this is more widespread than just a few users.

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M

MichaelWalther

Lyricist I

I am experiencing the exact same problem. I managed to start music from Mixcloudby going through browsing for music choosing Mixcloud and playing my queue from mixcloud.

I am not able to search for stuff on mixcloud any more - just says “no result”.

I am using ios with the latest S2 app.

G

GavK

Lyricist II

Same for me. Moved to s2 app and search function no longer works. Search history is there but no mixcloud options are found. Results in sound cloud and Spotify are good.