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IJP
Contributor I
April 13, 2020
Question

Mixcloud search not working

Search function on iPhone app not bringing up Mixcloud shows under the new “Podcasts and Shows” section.

This previously worked when just “Shows” heading before recent release.

i’ve reset controller and disconnected/reconnect Mixcloud account on app.

Mixcloud search works fine on PC app (you can specify “Mixcloud” search there).

 

Anyone encountered similar, or even better, overcome issue please?

 

Many thanks and stay safe

 

IJP

 

 

 

 

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    31 replies

    IJPAuthor
    Contributor I
    April 13, 2020

    My Mixcloud queue updates from where I’ve used the Mixcloud app and I can play the Mixcloud tracks on my Sonos system - I just can’t get any Mixcloud tracks on the search function. If I try searching a track I’ve just played (a radio session) from Mixcloud, no Mixcloud entries, including that session, show up under any search heading. Has the link between Sonos and Mixcloud broken in either the latest Sonos or Mixcloud release? Are other people able to search Mixcloud on the latest versions?

     

    My example was: “This is Graeme Park: Long Live House DJ Mix 10APR 2020”

    Jean C.
    Jean C.
    Retired Sonos Staff
    April 18, 2020

    Hello @IJP,

    Welcome to the Sonos Community and thank you for reaching out with your question.

    I have seen a few cases like this recently but the behavior seems to vary widely between controllers. 

    Can you submit a diagnostic report from both your working computer Sonos application and your Sonos phone app?

    Please respond with the confirmation numbers so that we can take a look at what might be happening here. 

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    rogerty
    Lyricist II
    June 9, 2020

    Hello to all

    I’m facing the exactly same problem as @IJP 

    @Jean C. Is there already any solution to this? Or do you need any more diagnostic reports from my side?

    Ian w.
    Avid Contributor I
    June 12, 2020

    Hello all

    I’m having the same problem, cannot search anything on mixcloud. Deleted the mixcloud service, added it back in, still no joy

    Any info? Thanks 

    PDT123
    Lyricist I
    June 17, 2020

    Hope someone can help please?

     

    Within Search on the new S2 App, I have noticed when searching it doesn’t bring anything found within Mixcloud. I have also noticed that the Tags Header has disappeared which is a Header from Mixcloud.

     

    Search integration with Mixcloud worked perfectly within the S1 App.

     

    I have removed and reauthorized my Mixcloud Account within the S2 App but hasn’t made any difference.

     

    Anybody else found the same?

     

    Thanks

    Matt82
    Lyricist I
    June 18, 2020

    I have found the same, just came on here to find answers, used to search for live performances on mixcloud through the ‘shows’ search, now that has merged with podcasts and doesn’t seem to use mixcloud? Very frustrating. Only way I can play is to use mixcloud app and airplay to my Sonos system

    Jean C.
    Jean C.
    Retired Sonos Staff
    June 18, 2020

    Hello @Ian w. & @rogerty,

    I’ve been reviewing these on a case by case basis to see if I can figure this out.

    Diagnostic reports from each of of your systems could help me see if there is a communication issue in your system that could be interfering with this function. 

    • Have you checked to make sure that this isn’t occurring on other services within Sonos?
    • Have you tested this on other available phones or devices running the Sonos app?  
    Help others find useful content by clicking the like button and selecting the best answer to your question.
      Ian w.
      Avid Contributor I
      June 18, 2020

      Hi Jean C

      No error messages appear, so I don’t have a diagnostic report, all that happens is that there are no searches for Mixcloud

      Amazon Music and Spotify is working ok for searches. Tried Audible which does not come up with anything, however, I did not try this before the upgrade so don’t know if that’s changed?

      At the moment for mixcloud I’m using their app and airplay, but I’d prefer to use the Sonos app as it’s all in one place.

      I don’t have any other devices to check it with, only iPad 

      If you’ll let me know your thoughts 

      Thanks, Ian 

        rogerty
        Lyricist II
        June 18, 2020

        Hi Jean C.

        Thanks for the request.

        Soundcloud, Spotify, TuneIn works with search results.

        I have some very interesting information concerning the different devices running the Sonos App:

        • Always based on Sonos App S2
        • Search section with my IPhone 7 shows results for subjects > Interpret, Title, Album, Playlists, Station, Genre, Podcasts&Shows and Componist - That’s it
        • My wife’s Samsung with Andrtoid shows results for subjects > same as above - PLUS: User, SHOWS (!!!) and Tags 
          So, in total 3 more subjects
        • And under SHOWS there are the search results for Mixcloud (see picture)
        • This was exactly the same before with Sonos S1 on IOS - but now in version S2 this 3 subjects are missing in the App and Mixcloud cannot appear under SHOWS.

        I think @Ian w. can confirm the subjects and also the missing subjects - especially SHOWS - in the new App version 2…

        In this printscreen you can see the search working with the Sonos S2 App on my wife’s Samsung / Android.

         

        Ian w.
        Avid Contributor I
        June 18, 2020

        Yes I agree @rogerty 

        ive still got my search history on the app and previously it had shows and tags

        i would expect mixcloud to come under podcast and shows now, but nothing

        please advise, th

         

         

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