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Missing Music Library

Forum|Forum|1 year ago
October 27, 2024
10 replies
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My music library has disappeared and it will not reconnect. Have made sure it is on SMB3 and it worked up until a week ago. When trying to add it says it is unable to connect. All the pathway and user name and password are correct. What am I missing?

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Best answer by Airgetlam

Not really sure. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

AirgetlamAnswer

Not really sure. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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Bruce Dawe

Lyricist II

I just got off the phone after a lengthy session with Sonos support. My android devices do not find the music library stored on my Windows 10 desktop computer, even though the music folder is shared with the Sonos app. I can play my music on my Sonos devices if I use the Sonos app on the desktop. Sonos says it is a known problem (apparently not restricted to Android devices) and they are working on a solution. There is no e.t.a. for the solution to be rolled out. From what I had read from Sonos press releases I thought the missing music library problem had been resolved. Obviously not. Sonos has been less than forthcoming, transparent, or honest about this issue. The missing music library issue is bad enough, but the misinformation from Sonos is, to say the least, disappointing in the extreme.

Are there any class action suits in any jurisdiction?

Ken_Griffiths

I just got off the phone after a lengthy session with Sonos support. My android devices do not find the music library stored on my Windows 10 desktop computer, even though the music folder is shared with the Sonos app. I can play my music on my Sonos devices if I use the Sonos app on the desktop. Sonos says it is a known problem (apparently not restricted to Android devices) and they are working on a solution. There is no e.t.a. for the solution to be rolled out. From what I had read from Sonos press releases I thought the missing music library problem had been resolved. Obviously not. Sonos has been less than forthcoming, transparent, or honest about this issue. The missing music library issue is bad enough, but the misinformation from Sonos is, to say the least, disappointing in the extreme.

Are there any class action suits in any jurisdiction?

Are you perhaps using an HTTP shared library instead of SMBv2 (or higher)? - How did you setup the library share in the first instance, using which App?

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Bruce Dawe

Lyricist II

My apologies, Ken, I do not know know what a HTTP or SMB shared library is, let alone if I used one or the other, or something else. I can tell you my desktop is probably about 10 years old, the music has been downloaded from various sources, including c.d.'s, to the hard drive, and I was (before the ill fated Sonos update) able to play the music on my Sonos devices through the Sonos app on my tablet.

Ken_Griffiths

My apologies, Ken, I do not know know what a HTTP or SMB shared library is, let alone if I used one or the other, or something else. I can tell you my desktop is probably about 10 years old, the music has been downloaded from various sources, including c.d.'s, to the hard drive, and I was (before the ill fated Sonos update) able to play the music on my Sonos devices through the Sonos app on my tablet.

Yes but as far as the new Sonos ‘mobile’ App is concerned it only uses SMB v2 (or higher) shared folders - whereas the old desktop App used HTTP shares aswell. See the attached message put out by Sonos in their App last April, prior to the new App launch.

You talked about class action, but it’s not clear if you were using HTTP and have not switched your library to using SMB v2. How did you setup your library share initially?

Ken_Griffiths

@Bruce Dawe,

You will have initially needed to switch and setup your local library share manually - setting the share (ideally) to "read only" for use by an assigned user-account on the PC where the share was created … then add the share-path & user-credentials to Sonos - I recommend using the new Sonos mobile app only to add the path/credentials and if it still does not work for you, then check/remove SMBv1 in the Windows Control panel using the icon to turn on/off Windows features & Apps… but SMBv1 is usually disabled by default anyway, but still worth a check, perhaps.

MoPac

Headliner III

My apologies, Ken, I do not know know what a HTTP or SMB shared library is, let alone if I used one or the other, or something else. I can tell you my desktop is probably about 10 years old, the music has been downloaded from various sources, including c.d.'s, to the hard drive, and I was (before the ill fated Sonos update) able to play the music on my Sonos devices through the Sonos app on my tablet.

Did you use the Sonos PC app to set up the share? If so did you use the third option “Networked device ( NAS )”. The first two options no longer work.

https://en.community.sonos.com/controllers-and-music-services-229131/error-code-913-fixed-6897914

Easiest way to set up a share on a Windows PC.

https://m.majorgeeks.com/content/page/enable_or_disable_smbv2.html#:~:text=Open%20the%20Powershell%20and%20type,the%20latest%20build%20of%20Windows.

How to check if Windows is using SMBv2. If it is not using SMBv2 they show you how to activate SMBv2.

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Bruce Dawe

Lyricist II

First off, many thanks to Ken and MoPac. Look at you trying to teach an old Dawe new techs.

The most recent attempt to set up my library share was performed by Sonos tech support in the call to them referred to in my initial post.

SMBv1 is, and was, disabled in the Control Panel.

I followed the link provided by MoPac to check if Windows is using SMBv2 and how to activate same. I got the true response to the first step but got a red error message when I tried to enable SMBv2. Screen shot below.

Ken_Griffiths

@Bruce Dawe,

What version of Windows is it that you are using?

On searching for that error, I found this on Microsoft.com, which perhaps may help & lead to a solution:

https://learn.microsoft.com/en-us/troubleshoot/windows-client/networking/access-denied-access-smb-file-share

MoPac

Headliner III

I followed the link provided by MoPac to check if Windows is using SMBv2 and how to activate same. I got the true response to the first step but got a red error message when I tried to enable SMBv2.

Maybe the error had something to do with the fact you got a $true response. So SMBv2 was already enabled when you tried to enable it again.

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