Contributor I

Answered

Lost library

Forum|Forum|2 years ago
January 28, 2024
7 replies
168 views

I tried to use my Sonos library recently and found it had disappeared. Efforts to replace it with the original are not working despite Sonos’ instructions to my mobile being followed. Anyone else have this problem ?

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Best answer by Corry P

Hi @emaitch1955

Welcome to the Sonos Community!

If your Music Library is still missing, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

T

The Girt

Prominent Collaborator I

Hi there.
Yes lost mine for about a day, switched off my phone & the next day it came back, very strange.

Good luck hope yours returns as well👌👍🏻👌

E

emaitch1955Author

Contributor I

Thanks.

R

Ritta Clark

Lyricist I

Hi there.
Yes lost mine for about a day, switched off my phone & the next day it came back, very strange.

Good luck hope yours returns as well👌👍🏻👌

Thanks, just solved by my side with this

T

The Girt

Prominent Collaborator I

Great to hear Rita 👍🏻😀👍🏻

E

emaitch1955Author

Contributor I

Thanks Rita

Fingers crossed.

Mike

Corry PAnswer

Sonos Staff

Hi @emaitch1955

Welcome to the Sonos Community!

If your Music Library is still missing, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

E

emaitch1955Author

Contributor I

Best answer. Sonos Technical were contacted and helped cure the problem. Took a long time but the patience exhibited was exemplary.

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