log in as system owner login loop

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It shows I’m signed in to my account but I cannot login as the system owner. It’s an endless loop, I have uninstalled, reinstalled the app, and done everything I can think of short of wiping the whole system and starting over. Help please.

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Corry PAnswer

Sonos Staff

Hi @Rnd.ridgway

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with signing in to your Sonos system.

There is a system registered to your account, but it is an S1 system, and S1 systems do not produce this error message.

It seems likely, therefore, that you are trying to sign into a S2 system, but you are doing so with the wrong email address. Please ensure that you are signing into the S2 app - if that is indeed what is happening here - with the Sonos account to which the S2 system is registered. Please note that you can sign in with any Sonos account, but only by signing in with the account to which the speakers are registered will you no longer see that message.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Dom55055

Contributor I

I have the same issue… what a s***** app. You guys should be ashamed! I have spent so much money on speakers and now I cannot fully enjoy them with your useless, stupid, inefficient, teeth grinding app. DO SOMEHTING!!!!!!!!!!!!!!!!!!!!!! Now I should sell all my stuff or have to scream for help for something as stupid as adding a speaker!!!!!!! Are you serious?

Moderator Note: Modified in accordance with the Community Code of Conduct.

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