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Contributor I
Nov 18, 2025 9:35 PM UTC
Answered

Linking amazon music to my sonos,

Hi

I have been trying to add Amazon music to my sonos, but Amazons message is that it has sent an OTP code to my email and I don’t receive it, the email that they sent it is a good one, I have tried and tried again and again, their is no choice availlable to send it by text, Can someone help me.

Thanks 

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nik9669aAnswer
Senior Virtuoso
Nov 19, 2025 12:29 AM UTC

Again, perhaps an obvious question: have you checked your Amazon account to ensure your Amazon-account email is what you think it is? 

5 replies

Stanley_4
Grand Maestro
Nov 18, 2025 10:14 PM UTC

You checked your spam folder? Kinda hate to ask that but it happens.

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RedpepperAuthor
Contributor I
Nov 18, 2025 10:19 PM UTC

yes I did

 

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Triticale
Prodigy II
Nov 18, 2025 11:45 PM UTC

I’ve the Amazon app installed (the shop one) and it seems it does an online checking with the app credentials and it gets installed.

I don’t remember any code sending. 

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nik9669aAnswer
Senior Virtuoso
Nov 19, 2025 12:29 AM UTC

Again, perhaps an obvious question: have you checked your Amazon account to ensure your Amazon-account email is what you think it is? 

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RedpepperAuthor
Contributor I
Nov 24, 2025 11:42 AM UTC

Yes I have, it is the correct email.

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