Libby - “unable to browse music”

*Sigh*  On the same day that Apple Music started working again, Libby stopped working.  I am now also in this dreaded “Unable to browse music” - Reauthorize loop.  Hope this gets fixed.  Anyone else having trouble?

I too have the issue of “Unable to browse music” when trying to use Libby.  It worked on Oct 1st when I finished a book.  Went to start another book Oct 3rd and it wasnt working.  Ive done the whole dance. Removed libby fully.  Added it back.  Tried reauthorizing at least 10 times. It even asked me to reauth once and I got hope it would work then but nope.  Tried rebooting every device (which is a chore in itself, if this is a troubleshooting step they should make a reboot function in the app cause getting to the power on some devices is hard).  Tried rebooting network router.  Im on sonosnet using a boost, that was rebooted as well.  Tried on iPhone, MacOS, and Windows apps same deal.  Nothing. 

Have to airplay via libby (so the app works just fine I am using it to listen to the book) out to my one sonos One that I have grouped to everything else but thats honestly not ideal.  The libby integration does kinda suck (where it sometimes restarts at the start of a chapter without warning) but airplay is not great either and Id rather not have to use two apps one to play and  one to control volume of each speaker. 

Kinda disappointed. I do wake up every morning and check thinking maybe something got fixed over night but nope.

Really wish this would somehow get resolved.  Been about a week now since I could use it. Now I guess I get what I paid for in this service (ie free) but airplay sucks. Its dodgy at best.  I still open the app and check daily, sometimes a few times a day, to no luck.

Welp it looks like its working now. Did nothing on my end. Just a solid week of going into sonos and trying over and over again.  Soooo guess complain a few times in here and it magically works?

More likely a configuration change on Libby’s servers, of some type. 

I almost always receive the "unable" message when I try. It usually pulls up my books on second try... until today. Nothing is different and I have rebooted samsung s21. Will try iPad pro 10. Nope. This is either Sonos or Overdrive.  PLEASE figure this out. 2 years!

What did Sonos say, when you submitted a diagnostic, and called them?

This appears to be a Libby reauthorization problem. As has been attested to elsewhere, the Libby service on Sonos wants frequent device reauthorization, sometimes weekly, sometimes daily. It is fairly random. When this happens, if you Browse to Libby, it will have no content available. What I just did now when the playback bug happened is go to the Libby settings in the Services & Voice section, and did a reauthorize. After completing that and returning to the Sonos app, it still complains, but then I again Browse to Libby, and the content shows up, and I can start playing the book again.

So maybe, at least in this case, Libby wants reauthorization, but neglects to display the dialog for it, and so trying to play the book fails.

This state does sometimes disappear. Sometimes if I wait long enough, like a day, Libby will work again. And the state can be generated by just pausing playback, then attempting to play again. I suppose the reauthorization may not be enforced while a book is playing.

So yet another Libby bug, along with the constant reauthorization requests, and not updating the current position 50% of the time, which could be a reauthorization bug as well.

I'm having the same problem. But today I have a brand new problem. I go to Sonos go to Libby and my book was there! Great and I was listening to it for approximately 1 hour and then got a new message that 

Unable to play, title of book, the connection was lost to Libby and overdrive. Or something like that you can see it at the bottom of the picture.

Whether Libby is available for me is a crap shoot. It is approximately 1/5 of the time that I'm looking for it. This was the whole reason why I got Sonos, so this is really frustrating. I talked to Libby and they say talk to Sonos I talk to  Sonos and they say talk to Libby.

Did you try forcing a reauthorization? That seems to be the root of all the problems.