Libby - “unable to browse music”

Same issue here just following to see if someone fixes it on either end :/

Just tried setting this up for the first time. Same disappointed outcome. :(

If anyone is looking for some open-box Sonos speakers I know a Best Buy store that's going to have some because I'm going to return mine. Deal breaker!

Libby worked completely fine. Anyone start running into this issue more recently? Last time someone posted, it was about 3 months ago. I have uninstalled Libby, reinstalled it, reauthorized it. I even had to do a factory resent on my phone in the midst of Libby not working and I was hoping that would help resolve it. Nope. This is the primary app I use in Sonos and it’s really disappointing. 

Libby was working fine for me as well until about one week ago. I have read through this post and tried all of the various fixes and nothing has helped. I am still receiving the “ unable to browse music”.  I too agree that this is disappointing. 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Same problem here. Was on with customer service on 12/29 for more than hour. After taking all the steps mentioned here ( submit diagnostics, reinstall spots, delete Libby entirely, etc) The Sonos customer service  told me they wanted to remotely log into my laptop even though I never use that laptop to play through Sonos. I refused and it still isn’t working. Following thus for tips.

Just adding a "same issue here" comment with the hope that this issue gets some traction. I too receive "unable to browse music" when attempting to use Libby.

If anyone is still having this issue and wants a temporary fix, this is what worked for me.

Remove Libby from your Sonos app, uninstall the current version of Libby you have and install Libby version 4.3.1 . Add it back into Sonos and you should be able to browse and listen to your audiobooks on your Sonos device just like before 👍🏻

Remember, don't update your Libby app after reverting back LOL

After similar issues and troubleshooting, I was able to get Libby to work by opening the audiobook in Libby then go into Sonos app and browse via Overdrive/Libby and the title I opened was there and worked. I am not able to see my full loans list but maybe that'll help someone.

That sounds like a excellent idea, and if I have the same trouble again, that's what I will try first! A month or so ago, everything just started working again. Possibly may have been an update? Thank you for sharing what worked for you!