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Contributor I
May 13, 2023
Answered

let’s try that again….over and over

I am unable to log in and/or add product to my account.  I’m able to play music to existing Sonos products, but continue to get “Let’s try again…your phone may not be connected to the internet or your internet may be out.”  
 

 

it’s not, I’m connected and it’s working fine.  Wife’s phone can connect and add product.  Please help, this is driving me crazy 

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controlav
controlavAnswer
Lead Maestro
May 14, 2023

Assuming this is on the iPhone it sounds like the MS Defender issue, covered in other threads.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

1 reply

controlav
controlavAnswer
Lead Maestro
May 14, 2023

Assuming this is on the iPhone it sounds like the MS Defender issue, covered in other threads.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.