latest update issues with alarm

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After the latest update i can no longer change the time for an alarm or set up a new alarm. All on a Samsung phone. The keyboard disappears before I can type any numbers. Don't people test these updates before they are rolled out?

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AirgetlamAnswer

Sounds like a good reason to call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

Sounds like a good reason to call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

AjTrek1

Also have you checked for Samsung/Android updates?

Edit: FYI, I’m having no such issues with my Samsung tablet.

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Together Everyone Achieves More = T.E.A.M.

J

Jvalenti

Lyricist II

Did you manage to establish what was wrong? My wife and are both having same issue

Cheers

John

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C

CgooderhamAuthor

Contributor I

No Jvalenti. I'm using a work around where I copy the time i want in from Samsung notes

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J

Jvalenti

Lyricist II

What a f@#k about... I wish they would just get everything sorted. We've been customers for around 25 years, and its driving me mad. I'll see if I can do what your suggesting, but tbh im not sure where to start🫣🤔

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J

Jvalenti

Lyricist II

I've managed to c&p times in, now let's see if it works. Cheers

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AjTrek1

@Cgooderham @Jvalenti

Wait a minute.. you guys are doing a C/P to set alarms in the Sonos app. OK…maybe it’s a work around but nothing official. Folks in this community can’t comment on DiY work arounds. In fact the only people who can suggest such are Sonos Tech support and maybe a Moderator until a resolution is implemented via an update. That said have either of you contacted Sonos tech support and if so what did they say?

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Together Everyone Achieves More = T.E.A.M.