Skip to main content
pwaf13
Contributor I
Feb 1, 2025 9:00 AM UTC
Answered

Latest iOS update (80.16.32) broken speaker grouping and unable to update system

Hi all

Updated iOS app this morning to 80.16.32 and we can no longer group speakers, getting a little need to update banner.

When trying to update it just spins and eventually get an error page, but with no error code

Following steps to unplug Ethernet, reboot router, reboot switch, unplug and plug in again all speakers, uninstall app, reinstall app, restart phones etc all do nothing at all.

Anyone else have this and any suggestions on how to resolve please?

UK support isn’t open over weekend so kinda stuck.

Cheers

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Peter_254Answer
Prodigy II
Feb 1, 2025 12:44 PM UTC

If you click on General settings and then About your system what firmware is installed on various speakers?

Are all your speakers on Wifi?

View in thread

6 replies

Peter_254
Prodigy II
Feb 1, 2025 9:14 AM UTC

You could try connecting one speaker at a time and try updating one by one.

You could also try updating your speakers via PC/Mac maybe that will help.

Translate
pwaf13Author
Contributor I
Feb 1, 2025 10:28 AM UTC

Thanks Peter, good idea about updating via Pc, I’ll give that a go. Thank you 

Translate
    pwaf13Author
    Contributor I
    Feb 1, 2025 11:50 AM UTC

    Unfortunately I get the same message :( but this time I get an error 1101 with guidance to do all the things I’ve already done.

     

    Guess I’ll have to wait until Monday and call UK support 

    Translate
    Peter_254Answer
    Prodigy II
    Feb 1, 2025 12:44 PM UTC

    If you click on General settings and then About your system what firmware is installed on various speakers?

    Are all your speakers on Wifi?

    Translate
      pwaf13Author
      Contributor I
      Feb 1, 2025 1:07 PM UTC

      Sorted, seems Vodafone also pushed an update to my router which ended up blocking Sonos servers!

      Factory reset it and all updated. Phew.

      Thanks for your help ​@Peter_254 

      Translate
        MikeBird
        Lyricist III
        Feb 2, 2025 3:34 PM UTC

        New Update has sent my Surrounds into different Rooms? How do I get them back to Surrounds? I can’t seem to delete the extra Rooms. 

        Translate
        Terms & ConditionsAccessibility statement