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Woz64
Enthusiast I
June 3, 2024
Answered

Latest App

  • June 3, 2024
  • 17 replies
  • 438 views

When will Sonos either:

 

  1. retract this last release and restore to the last version that worked or
  2. Fix ALL the bugs and problems?

I have never in the last 25 years seen such a complete mess rolled out to customers. This new app doesn’t work as well as the very first release Complete garbage.

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    Best answer by Woz64

    Today’s update caused me to have to sign in and reauthorize some services. Nugs works again. Relisten still doesn’t work which is a hug problem for me. Still curious why Wolfgang’s was removed. Still no mute button on the App. Latency issue still exist.

    A modicum of improvement but still far from where it was before this mess was released.

    17 replies

    Show previous replies
    fotofundi
    Contributor I
    June 5, 2024

    The latest Android app is without doubt the Biggest load of c**p I have ever had to try and negotiate. If so called ‘management ‘ set out to produce the most unfriendly and bug ridden interface possible, then they did a brilliant job. These guys don't have a clue how to design and build a consumer friendly app that encourages users to buy their products. The app has always been poor but this latest version is downright horrible.

      Nicu
      Lyricist I
      June 5, 2024

      Shame on you SONOS !!! Shame on you !!!

      How can you possibly release such a piece of c**p application (for Android) ??? 

      In one release you remove a feature, the next release you add it back, then the next one you remove again and now it is back (wake up timers) ?!?!?

      What’s wrong with you ???????

      When will you put back the feature to have again the local library from a network storage ????

      I’ve never seen such a bad regression for an app update !!

      You are going to lose all of your customers in no time

       

        sds88
        Lyricist I
        June 5, 2024

        I completely agree with the comments above. I’m a very loyal Sonos customer and refer the system regularly. That being said, this latest app upgrade is super frustrating to use. It is hard to fathom that anyone in the company, particularly the CEO & upper management have not given it a test drive to see what the heck they released. Hopefully there will be an option to go back to previous version or fix this asap. Clearly there is consensus amongst your customer base that you are listening & paying attention to. 

        Kahorn
        Trending Lyricist I
        June 5, 2024

        Long time Sonos users — a dozen or more products. This new app is unreal. So frustrating. Nothing works properly. I echo all of the complaints and frustration discussed all over the Internet. Sonos—what will you do to fix this? At least just give us S2 back! 

        Sezme
        Lyricist I
        June 5, 2024

        Update, I was finally able to get my BRAND NEW sonos five working.. it'll only work on ethernet. Wifi is out of the question. I've tried both my new fios router and the Google nest pro.. it refuses both. 

        DocMartin
        Contributor I
        July 20, 2024

        Negative comments go back a long way. Is sonos responding or plan to address at all? 

        Rather than forums, I suggest all who have issues to report an incident. (If you had not already done so.) If you have and the issue was closed , reopen it.flood the call center and fill the queues. These call centers and the negative 1st call resolution stats will reflect on the problem and will(should) make it's way up the chain to engineering eventually putting pressure on to resolve.

         

        jgatie
        jgatie
        July 20, 2024

        Negative comments go back a long way. Is sonos responding or plan to address at all? 

        Rather than forums, I suggest all who have issues to report an incident. (If you had not already done so.) If you have and the issue was closed , reopen it.flood the call center and fill the queues. These call centers and the negative 1st call resolution stats will reflect on the problem and will(should) make it's way up the chain to engineering eventually putting pressure on to resolve.

         

         

        Great, overflow the call center, where the lower level employees are already overworked helping people who actually need help.  Good plan.  Really helpful.  🙄

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