Latest App

I have no inside source on this at all but, from what I’ve seen to date, there is zero chance of that happening. The attitude of senior management - calling this fiasco “courageous” - tells you everything you need to know. If they were going to be professional about it and revert to the last known good release, you would have seen it happen weeks ago.

Sadly for all of us existing customers we are not important enough to them - the fact that almost every existing Sonos customer is having to waste hours of their time on this just isn’t a priority.

Hopefully, though, software/systems engineers will learn from this. I would expect that this will be seen in future as a perfect case study of just how badly you can get a new software release wrong. Perhaps we will then have people with a better understanding of how to behave professionally and keep their customers happy.

Well, I am about ready to ditch Sonos then. All of the utility value for me is now lost.

I could not agree more. I have been a loyal Sonos customer for over 15 years- investing in their first systems (which still work btw- if you don’t update app). What a beautifully made system that harkens back to the days when things were well made.

I recommended Sonos before any of my friends could comprehend how it worked - and it never disappointed.

This last release is the worst, most confusing thing I’ve seen from this company. Literally NOTHING works as it used to. What is happening? 

it’s amazing how bad this new app is!  Never seen anything like it.  

New update...only 4 out of 10 speakers work.  App itself is a joke!  Give us the old version back!!

Sonos needs to correct this awful situation. I fine from loving to despising sonos. 

New app as of about 3 weeks ago, today's date 6-4-2024, Garbage, buggy, stalling, navigation, slow, non responsive, shuts off with a breath a wind, or randome fart! WTF. What happened? Re-installed app twice, restarted router, restarted modem. Sonos, what are we doing wrong, everything seemed to have run smooth until latest app as if 6-4-2024. Advid user for atleat 5 years. Not a happy face currently because my music has stopped for the umpteen time today. Grr!

I just received my first Sonos speaker, the Sonos 5 gen 2... I've been trying to set it up for almost 2hrs now and I can't get it to show up or play anything thru the Sonos app or Google/YT. I even tried setting it up on a galaxy s23 ultra with and without ethernet. And on a iPhone 15 with and without ethernet. It'll say it connects to the wifi but the app won't see a damn thing. Pretty dissapointing.

This is so pitiful. I've tried the S1 app and the regular sonos app, it doesn't matter. I was hoping I could do line in audio. Nope, you need the app to be able to switch the source.. I don't know why I'm still beating my head against the wall at thus point. Brand new Sonos 5 for my birthday and won't work. I've been looking forward to this coming in the mail for a while now. I'm honestly really sad. I've tried literally everything and every way of setting it up. I even factory reset my fios router and my Google nest pro router and redid everything just to make sure and I tried the setup everytime with and without ethernet..