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lakwalka
Contributor I
February 10, 2020

Issues with decoding (?) YouTube Music

  • February 10, 2020
  • 21 replies
  • 1040 views

When trying to use Youtube Music with Sonos One (regardless of the activation way - either iOS app or voice assistant) I am very frequently getting playback issues: it’s playing a song and then suddenly displays an error message saying “the music can’t be decoded correctly” or something similar and skips the song being played. That’s annoying, so I was forced to switch to Google Music, the last has no issues like that.

Considering the same songs can be played with no issues on Youtube Music when listening on browser or on mobile devices via Youtube Music app ( headphones, not Sonos ) I am making a conclusion that the problem is on Sonos side.

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    21 replies

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    philippwidmer
    Lyricist I
    April 16, 2020

    Some issue here (youtube music), but it works with play music.

    rdamey
    Contributor I
    May 13, 2020

    Wanted to add to this dialogue to say that I too have experienced this same issue. As stated previously, this only happens using YouTube music but not when using Google Play music. I had previously tried Spotify with no playback issues but wasn’t as satisfied with the music selection. As a direct result of this issue I cancelled my YouTube/Google play music subscription and switched to Amazon Prime unlimited and have had no issues at all. Since I’m well entrenched in the Google environment I would prefer to use their music service as well. However, with the recent announcement that Google Play music is ending sometime this year I will not resubscribe to this service until I’m confident that the YouTube music playback issue is resolved on Sonos.

    Kevin_116
    Contributor I
    June 18, 2020

    I am also experiencing issues with YouTube Music playback (Play Music is fine). I get a variety of errors from the “not encoded correctly” to “cannot connect to YouTube Music”. I also get what I can only describe as occasional screeches during playback.

    Tammy Richardson
    Lyricist I
    June 26, 2020

    It is a topic that I am very interested in.

    SPIKE-UK
    Contributor I
    July 18, 2020

    I too am getting the same fault. It seems to only effect music that is in my library and was transferred from Google Play to YouTube Music. 

    I've tested the same tracks in Goole Play library and in the YouTube Music android app on my tablet and they play with no issues. 

    My diagnostic code is 495571049.

    BTW Ive noticed that it aeems to cut out around the 2 minutes 50 seconds mark

    pjvent777
    Avid Contributor I
    July 25, 2020

    Same issue here.  Everything works fine with other services; this encoding issue is isolated to YouTube music for me.

    Retronai
    Lyricist I
    August 7, 2020

    I've been facing this issue for 2 months. YouTube music and Google Play music frequently skip tracks on my Sonos One pair. 

    floris.vanonna
    Contributor I
    August 18, 2020

    Same issue here. No problem with google play music (or any other service I use), only with youtube music. 

    No problems playing directly on youtube music, it only happens over sonos. 

    RuiBotelho
    Lyricist I
    November 4, 2020

    Same issue happens with me.

    Like another person said, when replaying the music or going rewinding the glitch happens in the same moment.

    It's really annoying, please fix this :)

    Regards,

    Rui

    gsindelar
    Lyricist III
    November 11, 2020

    Same issue for me too. My entire library of uploaded music which was transferred from Google Play Music is impacted. 

    If I pause a song and come back minutes later to resume it’ll play for some period of time then pop the message it’s not encoded properly and then skip to the next song. This is 100% consistent. Diagnostic code: 407397938

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