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lakwalka
Contributor I
February 10, 2020

Issues with decoding (?) YouTube Music

  • February 10, 2020
  • 21 replies
  • 1040 views

When trying to use Youtube Music with Sonos One (regardless of the activation way - either iOS app or voice assistant) I am very frequently getting playback issues: it’s playing a song and then suddenly displays an error message saying “the music can’t be decoded correctly” or something similar and skips the song being played. That’s annoying, so I was forced to switch to Google Music, the last has no issues like that.

Considering the same songs can be played with no issues on Youtube Music when listening on browser or on mobile devices via Youtube Music app ( headphones, not Sonos ) I am making a conclusion that the problem is on Sonos side.

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    21 replies

    Airgetlam
    Airgetlam
    February 10, 2020

    It’s more likely to be the connection between your Sonos speaker and your router, since your headphones are working. 

    I would recommend a refresh of your network connection. Try unplugging your Sonos from power, then reboot your router. Once the router cOmes back up, plug your Sonos back in, and do some testing.

    However, if that doesn’t fix the problem, I would recommend that you submit a system diagnostic within 10 minutes of Getting a “decoded” error, and contact Sonos Support to discuss it.

    I usually suggest the phone folks, they have more tools available, but are available Monday through Friday during business hours. Twitter support folks are available 24/7.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.  

    Bruce
    satyamarora85
    Trending Lyricist I
    March 13, 2020

    Found any fix for this? It is not a connection issue. I had racked my brains with customer support extensively.

    and to prove that - you can stream from any other service and most likely you wont get that error.

    lakwalkaAuthor
    Contributor I
    April 6, 2020

    Still unresolved, literally every 2nd song fails with “encoded incorrectly”

    Anonymous
    April 8, 2020

    Hello @lakwalka 

     

    Since you are still receiving that error message,  I would like to ask for you to send us a diagnostic and reply back with the confirmation number. 

    rmijatovic
    Contributor II
    April 10, 2020

    I have the same issue.  I have a wired Playbar which randomly skips with the error as stated in this thread.

     

    Diag # = 573322428

     

    Cheers

    Rob

    Anonymous
    April 11, 2020

    Hey @rmijatovic 

     

    Welcome to the Sonos Community.

     

    Thank you for providing us with the diagnostic report. As Airgetlam suggested earlier, a reboot of your router and Sonos system is the best step to try as it will refresh the connection to Sonos and to the network. The reason for the reboot is that it seems like there is a miscommunication between your network and Google Play music which is why you are experiencing those errors. Take another diagnostic after you test out the audio after the reboot.

    rmijatovic
    Contributor II
    April 12, 2020

    Hi David,

     

    Performed the reboot of my network and SONOS devices. I’m still encountering the issue.

     

    Diag # 1763319063

     

    Rheers

    Rob

    Anonymous
    April 12, 2020

    Hey @rmijatovic 

    Thank you for the diagnostic. I see that the same issue is still occurring. I would like to let that we are going to look more into this issue. We will provide updates and will notify you of our findings.

    rmijatovic
    Contributor II
    April 13, 2020

    Thanks David.

    Jens_8
    Jens_8
    Contributor I
    April 15, 2020

    Same issue here. Thanks for looking into this, David! :)

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