Is It the Sonos App or Your Network

Forum|Forum|1 year ago
October 7, 2024
20 replies
395 views

This may prove informative to some and upsetting to others. Judging from the negative posts that continue to inundate this community regarding the app there will probably be quite a few upset. I’m sure those who are; or rather disagree, will have choice words to leave as a reply. So be it😑

To my point, I started a stream of Tidal Smooth Jazz music to my Five’s in stereo pair from my iPad Pro M4 using the latest version of the Sonos app and iOS 18.0.1.

I proceeded to close the app on my iPad and open it on my iPhone 15 ProMax with the same parameters of Sonos app and iOS. I made a few adjustments to volume looked at other areas of my system via the app and finally closed the app on my iPhone.

Next stop….Samsung Galaxy Tab running Android14. Performed similar operations on it as was done on my iPhone and then closed the app on it as well. All the while the Tidal music stream hasn’t missed a beat.

Moving on I adjourned to my office where I have a stereo pair of Move2’s . I decided to manually Group them to the Five’s by pressing play/pause. Sweet success!! I now have the Tidal stream in my office!!

Last stop….was to my MacBook Pro whereupon I opened the Sonos app on it and moved through various areas of the app and finally closed it. Guess what?? The Tidal stream is still pumping!!!

I’ve written this to illustrate that once an operation is started via the Sonos app it (the app) can be closed. As long as your network is functioning properly you can enjoy your Sonos sans the app. You can also manually group and un-group speakers. How cool is that! 😊

So… is it the Sonos App that’s to blame for everything that has gone wrong with your Sonos; or in some instances could it be your network?

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Show previous replies

AjTrek1Author

@BMZ

You continue to avoid answering three (3) questions:

iPhone model
iOS version
Internal Storage

At this point it’s like going to the doctor for a sharp pain but refusing to state where the pain is located.

There is a next step but I hesitate to offer it as it involves procedures that could make matters worse. So it’s your call.

Together Everyone Achieves More = T.E.A.M.

Airgetlam

I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

@Airgetlam

Good point! BTW…where’s the “like” for my post. I’m not paying you more extortion $$$’s. What you’re getting now is enough 😂😂😂

I have to sleep some portion of the day ;)

Bruce

B

BMZ

Collaborator II

@BMZ

You continue to avoid answering three (3) questions:

iPhone model
iOS version
Internal Storage

At this point it’s like going to the doctor for a sharp pain but refusing to state where the pain is located.

There is a next step but I hesitate to offer it as it involves procedures that could make matters worse. So it’s your call.

iPhone 14 Pro

128 gb ~60gb free

iOS 18.0.1

AjTrek1Author

@BMZ

You continue to avoid answering three (3) questions:

iPhone model
iOS version
Internal Storage

At this point it’s like going to the doctor for a sharp pain but refusing to state where the pain is located.

There is a next step but I hesitate to offer it as it involves procedures that could make matters worse. So it’s your call.

iPhone 14 Pro

128 gb ~60gb free

iOS 18.0.1

Thanks for the info. I suspect you may have a corrupt iOS. My suggestion is to contact Apple to have them assist with installing a fresh copy of iOS 18.0.1. They can do so without erasing all your contents. Hopefully you also backup your iPhone to iCloud or iTunes.

Together Everyone Achieves More = T.E.A.M.

B

BMZ

Collaborator II

@BMZ

You continue to avoid answering three (3) questions:

iPhone model
iOS version
Internal Storage

At this point it’s like going to the doctor for a sharp pain but refusing to state where the pain is located.

There is a next step but I hesitate to offer it as it involves procedures that could make matters worse. So it’s your call.

iPhone 14 Pro

128 gb ~60gb free

iOS 18.0.1

Thanks for the info. I suspect you may have a corrupt iOS. My suggestion is to contact Apple to have them assist with installing a fresh copy of iOS 18.0.1. They can do so without erasing all your contents. Hopefully you also backup your iPhone to iCloud or iTunes.

Wut? Quit trolling not cool.

press250

Prodigy III

Wut? Quit trolling not cool.

Come now, @BMZ … often when one has a cough, one needs open heart surgery. ;-)

B

BMZ

Collaborator II

Wut? Quit trolling not cool.

Come now, @BMZ … often when one has a cough, one needs open heart surgery. ;-)

I would find this very funny if I wasn’t angry that this guy is purposely trying to waste my time. I get the sense that the strategy here is to have angry owners chase their tails until they give up and go away.

slworona

Enthusiast II

As one of the fortunate SONOS customers who never moved away from S1, I have no first-hand experience to contribute to these conversations, but please indulge a question: Why are the only possibilities under discussion (1) The App and (2) The Network? Here in my S1 world (and I think the same applies to S2) when I take inventory of the system components I find – drum roll – (3) The Speakers (where “Speakers” includes things like Ports and Amps and Zone Players). And living inside The Speakers is – longer drum roll – computer code (aka firmware) from SONOS. On that dark day in May when SONOS disrupted the world, they rolled out both new App code and new Speaker code, and the subsequent updates have likewise updated both Apps and Speakers. Proving that certain problems persist no matter what App is used (and even if no App is being used) may show that the SONOS App isn’t the problem but it doesn’t show that SONOS isn’t the problem.

AjTrek1Author

Edit:

Together Everyone Achieves More = T.E.A.M.

Corry P

Sonos Staff

Hi All

I don’t see much scope for constructive conversation in this thread. It is being closed to further discourse.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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