Is It the Sonos App or Your Network

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This may prove informative to some and upsetting to others. Judging from the negative posts that continue to inundate this community regarding the app there will probably be quite a few upset. I’m sure those who are; or rather disagree, will have choice words to leave as a reply. So be it😑

To my point, I started a stream of Tidal Smooth Jazz music to my Five’s in stereo pair from my iPad Pro M4 using the latest version of the Sonos app and iOS 18.0.1.

I proceeded to close the app on my iPad and open it on my iPhone 15 ProMax with the same parameters of Sonos app and iOS. I made a few adjustments to volume looked at other areas of my system via the app and finally closed the app on my iPhone.

Next stop….Samsung Galaxy Tab running Android14. Performed similar operations on it as was done on my iPhone and then closed the app on it as well. All the while the Tidal music stream hasn’t missed a beat.

Moving on I adjourned to my office where I have a stereo pair of Move2’s . I decided to manually Group them to the Five’s by pressing play/pause. Sweet success!! I now have the Tidal stream in my office!!

Last stop….was to my MacBook Pro whereupon I opened the Sonos app on it and moved through various areas of the app and finally closed it. Guess what?? The Tidal stream is still pumping!!!

I’ve written this to illustrate that once an operation is started via the Sonos app it (the app) can be closed. As long as your network is functioning properly you can enjoy your Sonos sans the app. You can also manually group and un-group speakers. How cool is that! 😊

So… is it the Sonos App that’s to blame for everything that has gone wrong with your Sonos; or in some instances could it be your network?

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B

BMZ

Collaborator II

Opened the app on my iPhone. Volume didn’t adjust.

Opened the app on SonoPhone, volume adjusted instantly.

Opened the app on my Windows computer. Volume adjusted instantly.

Should I reboot my network or should Sonos fix their POS app?

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AjTrek1Author

Opened the app on my iPhone. Volume didn’t adjust.

Opened the app on SonoPhone, volume adjusted instantly.

Opened the app on my Windows computer. Volume adjusted instantly.

Should I reboot my network or should Sonos fix their POS app?

Maybe take your own advice as shown in the post below.

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B

BMZ

Collaborator II

Already deleted the app and reinstalled. A bunch of times, the POS app likes to crash. Also likes to sign me out. First world problems but given the volume issues the annoyance is compounded

Already rebooted my network many times.

Do I need an m4 iPad? I only have a m1.

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Airgetlam

I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

AjTrek1Author

@BMZ

You might also check your internal storage on your iPhone to be sure it isn’t almost full. Being so it can prevent iOS updates from installing as well as apps not opening due to lack of space.

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AjTrek1Author

I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

@Airgetlam

Good point! BTW…where’s the “like” for my post. I’m not paying you more extortion $$$’s. What you’re getting now is enough 😂😂😂

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B

BMZ

Collaborator II

App and firmware are updated. Issues with the app are over 5 months I’ve talked to support. Spent too many hours trying to fix this POS. When the Sonos app can’t adjust volume SonoPhone, home assistant or ikea remotes work just fine. Even the ancient desktop app always works.

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AjTrek1Author

App and firmware are updated. Issues with the app are over 5 months I’ve talked to support. Spent too many hours trying to fix this POS. When the Sonos app can’t adjust volume SonoPhone, home assistant or ikea remotes work just fine. Even the ancient desktop app always works.

Well I guess we can’t offer any more assistance. BTW…did you check the iPhone internal storage as I suggested? Also what model of iPhone are you using and what iOS?

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Together Everyone Achieves More = T.E.A.M.

K

kpr

Prodigy I

As mentioned by Nick in his reply, for anyone with issues the customer experience engineering team should be able to help. And in general there should be no need to buy a new router. Progress is being made but maybe there’s still room for improvement in the Sonos app. As with any other app that doesn’t work after it’s been updated, I uninstall it, reboot iPhone, re-install and hope for the best. Obviously that doesn’t always seem to work for the latest Sonos app for all users.

https://www.reddit.com/r/sonos/comments/1fq1g6n/comment/lp8lwpg/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

There are “FAQ-like” articles here on Sonos support site https://support.sonos.com/en/home but I wonder if there are articles for all the common issues with the latest Sonos app?

E.g. sign-in loop, app crashing on start etc. I would put up such an FAQ specifically for the latest app if there already isn’t.

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buzz

Grand Maestro

Not likely related to this issue, but I had a security fail that stopped a program from running on my iPad. Prior to this impasse the program ran OK. Never was able to resolve the issue. Eventually, it was time to replace the iPad. Now the program runs fine. I suspect that resolution of the original issue would have required reinstalling iOS.

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