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controlav
controlav
Lead Maestro
Jul 9, 2025 2:56 PM UTC
Answered

Is Deezer supported on S1?

I just noticed the S1 app claims Deezer is no longer supported on Sonos. Is this right? Its still on the Services web page, though there’s no indication of S1 compatibility on that page. 

 

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controlav
controlavAnswer
Lead Maestro
Jul 10, 2025 12:30 PM UTC

Same error on two Desktop controllers and iPhone.

I think this is user error: I cancelled my Deezer sub in the last month, so I think the error message from Deezer SMAPI is just wrong. 

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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4 replies

Corry P
Corry P
Sonos Staff
Jul 9, 2025 3:25 PM UTC

Hi ​@controlav 

Thanks for flagging!

I can find no documentary evidence that Deezer is being dropped from S1, nor have I heard mention of it at all.

My colleague has tested on their own S1 system and has no problem with playing Deezer.

I thought at first that your locale might have changed, but it does not appear to be that.

Do you have the S1 controller on another platform to compare? If so, and only this controller exhibits this behaviour, please reset the app or reinstall. If all controllers show the same, please submit a support diagnostic after trying to browse or add the service and let me know here when you have done so. Thanks.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    controlav
    controlavAuthorAnswer
    Lead Maestro
    Jul 10, 2025 12:30 PM UTC

    Same error on two Desktop controllers and iPhone.

    I think this is user error: I cancelled my Deezer sub in the last month, so I think the error message from Deezer SMAPI is just wrong. 

    Translate
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Rhonny
    Prodigy III
    Jul 10, 2025 12:38 PM UTC

    I had to re-authorise my Apple account this morning. I’ve never had to do that to my knowledge at any point in the last few years.

    Someone on another thread has also had trouble connecting to YouTube Music. (Edit: now resolved by adding it via laptop)

    And now the Deezer issue.

    Is there a wider issue at play today that is impacting music service recognition/authorisation?

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    Corry P
    Corry P
    Sonos Staff
    Jul 10, 2025 2:01 PM UTC

    Hi ​@controlav 

    I think this is user error: I cancelled my Deezer sub in the last month, so I think the error message from Deezer SMAPI is just wrong. 

    Ah ok - I would put it down to that, yes.

    Thanks for the additional info!

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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