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Katiepenny80
Contributor I
November 24, 2024
Answered

iPhone 16 upgrade leads to Sonos system not working

  • November 24, 2024
  • 1 reply
  • 810 views

I recently upgraded to the new iPhone 16 and since then my Sonos system won’t work. The system can’t be found on the network or it will find some of the speakers, not all and then they all disappear. I did all of the troubleshooting- reboot router, delete & reinstall app, reboot speakers, factory reset on all speakers and then spent over 3 hours troubleshooting with Sonos tech support and still no resolve. Suggested I have internet provider split out internet but confirmed through router app that everything is on the same network. What am I supposed to do to resolve? Extremely frustrated. 

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Best answer by Jamie A

Hi ​@Katiepenny80, welcome to the Sonos Community!

I’m sorry to hear that you’re having trouble accessing your system on your new iPhone. Since it’s a new phone and you didn’t mention in your opening post, you may need to adjust the app permissions as there are a few settings (such as Location Services, Local Network, Bluetooth, etc) that can prevent the app from working if they are not enabled. We have a support article for Sonos app permissions which lists the required permission, what it does, and why it’s needed. 

I’ve had a look at your case in our system and the agent who was troubleshooting with you has left further steps to try after you had contacted your ISP. I’d recommend reaching back out to our support team to continue troubleshooting as the next agent will have access to the case notes and what you’ve already done.

I hope this helps.

1 reply

Jamie A
Jamie AAnswer
Sonos Staff
November 26, 2024

Hi ​@Katiepenny80, welcome to the Sonos Community!

I’m sorry to hear that you’re having trouble accessing your system on your new iPhone. Since it’s a new phone and you didn’t mention in your opening post, you may need to adjust the app permissions as there are a few settings (such as Location Services, Local Network, Bluetooth, etc) that can prevent the app from working if they are not enabled. We have a support article for Sonos app permissions which lists the required permission, what it does, and why it’s needed. 

I’ve had a look at your case in our system and the agent who was troubleshooting with you has left further steps to try after you had contacted your ISP. I’d recommend reaching back out to our support team to continue troubleshooting as the next agent will have access to the case notes and what you’ve already done.

I hope this helps.

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