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m-m-i
Enthusiast I
February 1, 2025

iOS app bug - SonosNet Channel changable with no hardwired products

  • February 1, 2025
  • 11 replies
  • 250 views

Just flagging what I believe is a bug, using iOS app latest version (but this has existed for many months AFAICT).

I tried hardwiring one of my Five speakers at some point last year. I ran into issues, probably caused by a smart switch in dumb mode, and quickly gave up.

Since then, with no products hardwired, I have had the ability to edit SonosNet settings which according to the docs linked below shouldn’t be possible:

“If all your Sonos products connect to your WiFi network, the SonosNet Channel will appear grayed-out in the Sonos app and cannot be changed.”

https://support.sonos.com/en-us/article/change-your-sonos-system-s-wireless-channel

See screenshots below of persistent changes made to these settings:

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    m-m-iAuthor
    Enthusiast I
    April 23, 2025

    I don’t think this needs explaining, but I will humour you.

    If the settings aren’t greyed out as documented it gives users the indication Sonosnet is active. Even if it isn’t technically active, this is a confusing user experience especially when it contradicts the docs.

    Beyond that, the fact this is occurring points to an issue somewhere. This issue could be backend / account related, it could be caching, it could be frontend only. Investigating it potentially uncovers other down or upstream issues, and fixing it improves software quality and user experience.

    This is my area of work, I am the product owner and design lead of a corporate design system and I manage the backlog of a dev team. In my company triaged bugs are high priority and not allowed to sit around.

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