Controllers & Music Services

I have just tried to search through genre, for the first time in a while and I see that the message “No selectins are available” comes up.  Why is this happening now when it didn’t before?  It’s the same  when I use the Android app as well as my PC.

My Most recent Itunes Playlists are missing, not just from Sonos, but from seemingly the back end of my Macbook. For Example “Xmas Car 2” created this year. It does not appear in Sonos when I refresh or update the library. However, it also does not appear in “finder” on the laptop. It does appear in the actual Itunes. Along with more playlists more recently created. And the older playlist that do appear in both itunes, sonos and the itunes media folders on the computer. Where are these playlists and how do i get them into Sonos? So the issue is not thattI dont know how to update my playlists. Its that this process is not working. And I cant find the new playlist in my computer in order to add a new location for Sonos to find them in. I hope that makes sense, I realise this is probably a problem with Apple, but there is nothing I can find on their forum about this. FYI my music is not in a  Cloud, it is on my computer.  Cheers, Rich

hello,i recently use sonos connect with 2 sonos one, i mainly use it with my macbookair connected in rca to the sonos connect (and after via amplifier with wired speakers).when i send music via itunes or internet on macbook with audio local source (RCA), each time, after few seconds, music stops, signal switched off, sonos connect starts blinking white (signal lost), and the local source entry no longer appears.When i use radios on app (sonos radio etc...) everything is ok, no lost signal. Is semeone can help me please ?I already changed channels, switch audio compress… Thanks,Benjamin

Hello! One internet radio station I’m listening to recently switched to HTTPS and is not accessible through Sonos app anymore. Old URL which now redirects to the new streamhttp://pbb.laurentgarnier.com:8000/pbb128 New URLhttps://pbbradio.com:8443/pbb128 I’ve tried to add both URL manually but it won’t connect and there’s no error message at all. It works if trying through a browser, ITunes, VLC, Audacious or if I’m using Logitech Media Server to stream it to my Sonos Port. Any idea how to make it work again? Thanks,Christophe

Both were working fine until recently. Now Sonos One speakers don’t appear in the Spotify ‘Connect to Device’ window. I CAN find the speakers if I go through the Sonos app (desktop and iOS), however.Most frustrating.Everything is on the same wifi network.Please tell me there is a simple fix 

In both the Android app and the Windows desktop app, when selecting the YouTube Music Service, it only lists ‘Playlists’ in the Menu. There is no ‘Songs’, ‘Albums’ ‘Artists’ etcHowever I can use the search facility which brings up some but not all of my YouTube Music content. I have a free YouTube Music account, however I’m sure these things were working properly last time I checked. Anyone else have this issue or know how to resolve it?Many Thanks.

To be honest, despite my initial expectations, I’m pleasantly surprised by the programming on Sonos Radio. In many ways, this is a unique offering -- no small feat in the crowded streaming media world. The commercial breaks, though short, are frustrating. I’d be willing to pay for a commercial-free stream of Sonos Radio. Is that available or a potential offering for the future?  Thanks -- Robert

Beginning this week, I can no longer play any podcasts from Pocket Casts. I have restarted the speakers, the router, updated everything to 12.2.1 (build 61183170) but whenever I try to play any podcast, I get the following: “An error occurred while adding tracks to the Queue (701).” (I’ve also attached a screen shot of the error.)Is it just me? 

This morning my pair of Play1’s are unable to connect to live streams from SiriusXM. I’m able to stream to devices like my iPhone and computer. I’ve done all the recommended steps (ensured latest version of software, rebooted router, power cycled speakers, etc)  I can’t find any ‘current’ reported issues and the dashboard says SiriusXM is working. 

Hi.. I can see and select Sonos speakers in spotify app but when selected doesn't play. They do work with Sonos app but not with Spotify. Can anybody help me please? 

Hello,   Just enjoying our new MOVEs (is that the correct plural?). In the app, I can add CBC radio, and I can get all the CBC radio stations.  Except that sometimes, a bunch of them are missing.  Including Ottawa (where I live) and Toronto, and everything east of Sudbury west of Quebec City. I have added two speakers, and installed the app on two phones.  It seems to be the same on both.  If I look under CBC radio right now, Ottawa (and others) are not there; they definitely were there before.  In fact I added CBC Ottawa to “My Sonos” and it is still there, but “unable to play the selected item”. Just for comparison, I have been listening to CBC radio over the internet and from the CBC app for years now and it has always been there.

Depuis le passage de Google Play Music dans Sonos à Youtube music dans Sonos. Je me retrouve avec une application qui ne me permet plus de profiter correctement de mon abonnement YTM. En effet, il n'y a plus de recherches par genre, humeur ect. alors que c'était fonctionnel avec GPM. Aussi, désormais le cast depuis l'application officielle de Youtube music vers les enceintes Sonos n'existe plus. J'ai l'impression qu'en tant que client Sonos je paye les pots cassés entre Google et Sonos Je ne comprends pas que Sonos qu'il y a clairement une réduction du service de YTM sur son application comparé à l'appli officielle de Google ou même en comparant avec l'ancienne intégration de GPM dans Sonos. Sonos quand allez vous résoudre ce problème et permettre de retrouver les classifications genre, humeur ect.. dans l'appli sonos avec Youtube music ?

I have organized and cleaned up my Music App on my mac mini. I now have 271 playlist, the same number as before getting organized.  I have a notification from the Sonos system that there are to many playlist.  I created folders on the mac for the different types of playlist.  Sonos2 has the folders listed as playlist?  I can delete the folders and or some of the playlist.  any other suggestions welcomed 

Most of the time I am unable to access my Sonos playlists on my iOS devices (iPhone and iPad). They are visible sometimes but most of the times the whole section is missing on the ‘My Sonos’ overview page.The Sonos playlists are reliably visible and accessible in the Mac app. It appears to be a problem only present with the iOS versions of the app.Is this a known issue? Is there a solution? It is a bit awkward carrying the MacBook around all the time just in case I want to listen to a playlist. 

Hi I have an imported playlist which contains 1430 songs. When I add the playlist to the queue in one room  (office) it brings it in correctly with the right amount of songs. If i clear the office queue and add the same imported playlist to another room (living room) it only includes 1164 songs ! How can this be?No other rooms have any other playlists in their queue.How does one room display the same playlist differently to another and more importantly how do i fix it?Thanks in advance for any help. 

I finally updated macos to Catalina 10.15.7, which replaces itunes with apple music.Now I get the ‘unexpected error occurred while importing playlists” error every day when my music library updates, and all my playlists are invisible to Sonos.I’ve tried exporting the ‘music’ library as xml and using it to replace the itunes library file [which appears to update itself anyway] as suggested here but it didn’t help.90% of the time I use Sonos playing music from my library, so this is really spoiling things.Help!

I have a Sonos 5 connected to an Audio Technica AT-LP120X turntable with built-in pre-amp.  The sound quality is horrible, what can I try to do to improve it?

Moving on from the SMB 1 issue itself, decided to go back to a previous  configuration where I loaded a copy of my iTunes Music subfolder onto a spare drive on a Desktop PC (on 24x7 for media management).  The iTunes Library itself is stored (now) on a Synology NAS.BACKROUND  - 7 device system, ethernet connected,  been doing SONOS over 12 yearsI had this working for a couple of years until about 4 months ago when the drive I was using was tight on space, so I removed the Music Library and played with the SMB1 issue on a prior NAS.  Proud it worked; but onto today.I installed another drive in this PC, it it Drive A:I tried to add the specific copy of the iTunes music subfolder using this file name:A:\O Drive\iTunes\iTunes Libraries\iTunes Media\MusicNO GOOD   "computer name" not responding Since I had already seen the SONOS app accept  the simple “A:\”  for the library, I then tried:A:\O Drive\iTunes\iTunes Libraries\iTunes MediaNO GOOD   "computer name" not responding OK SONOS, how ab

Access denied to pandora?  I tried rebooting phone and wifi nothing helps

iBroadcast is completely down for me - even the web site is not working.  Anyone else seeing this?

It seems if you disable talkRADIO and talkSPORT skills and enable Wireless skill, voice activated works without skipping and cutting out. At long last, but I have to say no thanks to Sonos.   

Recently I am unable to play my Apple Music personal radio station (Adam’s Station). When I click on it I get an error that says We’ve run into a problem Pleast Try again. Every thing else from Apple Music plays fine, even other radio stations. The radio station plays fine if I play it from IOS devices as well. I have tried restarting my songs, resetting the controller, and unlinking and relinking Apple Music, but nothing seems to help. Anyone else having this issue?

Setup: 4 old Play3s running S2 software. Added Spotify premium account to Sonos. Choosing Spotify as source for room 1: works.pause stream, choose Spotify as source for room 2: Spotify blocks connection. Now, connection is not possible for both rooms anymore. I have to select another source for room 1, reauth, and maybe then it works again.similar when starting Spotify from app controller on phone 1, then do changes from controller on phone 2: Spotify is blocked.i thought there is just one connection from Sonos to Spotify and no matter which controller is used, it’s referring to this one connection. But obviously sonos can’t handle this… now how does this work? How many connections are made from Sonos to Spotify when using multiple rooms (not simultaneously!, just one active stream at a time) or using multiple controllers? In S1 I did not encounter such issues. Thanks for any hints!

I have a Spotify premium family plan and until recently all my devices were able to connect to my Sonos players via Spotify Connect. Now my wife’s phone (iPhone 12 Pro running latest iOS and Spotify app versions) can see my Sonos devices but will not connect once we select one. My phone is fine however.  Any ideas?