Controllers & Music Services

18/10/24. My Windows controller has just updated and now access to Tidal is broken :-( It can search for artists and songs but not albums or playlists! To play an album, I have to search for a track and then the album appears and I can play tracks one by one but not the album as a whole. Other services (e.g. Plex) work OK. - and the Android app is working. Mark Enderby

For many years i have been able to play music from my desktop PC music library then about a year ago after some updates the music library stopped playing music.  I tried all the normal permission and sharing and setting up new music folders directly on C drive or other remote drives all with permissions correct.Setting up new music folder works and sync music library works but syncs in about 3 seconds and no music to be seen via the app. The same music folders and files are syncing without any problems on my work system and plays music through S1 system no problem. Please advise what i can do to solve this  Many thanksMick

I’m not able to play any streaming content. Local library is fine but everything else seems to be down. Nothing on Sonos support page. Is it just me,  Mr Internet and local network is all performing as normal.  

Since the app update, I can only get Sonos to play one song at a time.Example: head to my tracks in my collection on tidal, select a track, it plays the song and then stops. It used to carry on playing through the list. Example 2: Search for a song or an artist, find a playlist, head to that playlist, select a song to start from and it plays the song but no more after.It used to just carry on playing.Even when you go to artist radio or song radio from another area, The same thing happens.How do I fix this?Thanks

Is the App on a phased rollout?If yes why is there no schedule here?https://support.sonos.com/en-gb/article/release-notes-for-sonos-software-updates?utm_source=ENsonoscommunity

As many have discovered many legacy NAS devices do not support anything other than SMB1 out of the box, and are no longer supported by their manufacturers, meaning there are no firmware of software updates. With a little digging (and some Linux knowledge), I was able to upgrade my Netgear Stora (about 12 years old) from SMB1 to SMB2 and thus get it working with the new Sonos environment. I find it surprising that I had to do this, given the large number of legacy NAS devices out there used for years by many happy Sonos customers (until now), even my shiny new Macbook Air, can use SMB1 to connect to such devices. Anyway that’s another issue.You need to have some technical Linux knowledge to do the following, it’s all done via a ssh session to the NAS.Here’s what I did. (Big thanks to the guys at OpenStora for documenting most of this.)Get root access, and enable SSH, as most of these domestic NAS units do not provide a command line interface. Details here https://sigri44.github.io/OpenS

How do I connect my Chromebook music library to my Soson 1 app. Had to keep Sonos 1 because of all Sonos 1 speakers I have.

Live radio stations keep disappearing and stop - start every time there is an app update. Cannot connect to tuner and in Australia TuneIn costs $$ - has Sonos completely disabled live radio?

FYI No release notes. If you’ve updated is it safe to do so? 

Moved to a new officeInstalled Sonos controller on the pc, signed into the account and it can see the devices:Era 100: Office (R)Serial Number: **************Sonos OS: S2Version: 16.4.2 (build 81158074)Hardware Version: 1.38.1.10-2.1Series ID: A102IP Address: 192.168.50.83WM: 1---------------------------------Era 100: Office (L)Serial Number: **************Sonos OS: S2Version: 16.4.2 (build 81158074)Hardware Version: 1.38.1.10-2.1Series ID: A102IP Address: 192.168.50.81WM: 1---------------------------------Era 100: Unnamed RoomSerial Number: **************Sonos OS: S2Version: 16.4.2 (build 81158074)Hardware Version: 1.38.1.10-2.1Series ID: A102IP Address: 192.168.50.82WM: 0  Controller see’s nothing, IP scan can detect the sonos devices,Uninstalled and reinstalled appFirewall is a FortigateHas anyone experienced this issue before? Moderator edit: removed serial numbers

I cannot get the Sonos App to open on my android phone.  I have unistalled, restarted my phone, reinstalled and still it sits at the opening black Sonos screen and goes no further.  I have uninstalled the app again, turned the phone off, restarted, reinstalled the app and still it does not work.Any suggestions?  I just want to be able to connect my Sonos One SL to the new WIFI connection.  Currently on Android Oxygen OS 11.1.10.10.AC01BA

As topic. The Android phone app works as expected, e.g.If I search for “A State of Trance” under albums then it displays 1 album (comprising 5 discs) from my library (on my network share) and I can play that whole album. Same for the “Random” album, a Gary Numan tribute album comprising multiple artists. However, in the Windows app, under albums it presents as individual tracks. Using the web app is not an option of course because that doesn’t even support my own libraries at all, only streaming services.

It seems not possible to have new songs just released by 1 music service to have them play all at the same volume level.  The excuse because the songs were from original cd’s, MP3’s… is just not holding up anymore.Is Sonos going to solve this problem please?  It’s terribly annoying.Thank you

Hi,I am currently considering a Sonos Set (with Arc Ultra, SubG4, and two Era 300s) vs a Sony Theatre Quad with SW5 sub and I am trying to determine the pros and cons. In this thread I’d like to focus on Airplay 2 vs Sonos Multiroom.- Are there any advantages using Sonos for multi room over Airplay enabled speakers/systems of comparable sound quality?Previously I think the advantage was Airplay did not transmit Dolby Atmos, but Apple have said it will be added in Airplay in iOS18 (here’s the press release: https://www.apple.com/newsroom/2024/06/updates-to-the-home-experience-elevate-entertainment-and-bring-more-convenience/)Am curious to hear your thoughts I am very new to Sonos.

After the recent update, my Sonos app on my Mac, and my iPhone, has lost my music library.So I followed these instructions:https://support.sonos.com/en-gb/article/share-your-macos-music-folder-with-sonosAnd these:https://support.sonos.com/en-us/article/add-your-music-library-to-sonosAnd none of it works.The Mac Sonos app gives me ‘error 913’ after I browse to my music folder.If I try on the iOS app instead, that gives me ‘Access is denied’.I’ve set all the file sharing correctly, I’ve set permissions on the folder and drive, I’ve confirmed that it’s set to SMB sharing. I’ve even turned on guest sharing, just in case.Nothing.I changed some folder names along the path, removing spaces. Now I get a different error on the Mac app: (1001). This is getting incredibly frustrating. Can anyone help? 

My Play:One system chokes on all .wav and .flac files (16bit).  Audio is clipped and sporadic with lots of skipping and pausing.  .mp3 files play fine, but not these larger formats.Library is fully indexed.  The files are stored on a late model LaCie 2T volume connected via USB-C.  The files play the same way whether controlled via the Mac app or the iPhone app.Are the planned updates and fixes not complete?  is metadata causing the problems?  Any similar experience out there? Mac version 16.4.2Build S2Play:OneMac 16” MBPSonoma 14.7

i have 2 android phones, 1 has updated to latest version, the other will not update. any ideas.

I am trying to connect my AirPods Pro’s to the SonosApp. Even though my Pros are connect to my iPhone, the app cannot find them. Any tips on how to make this work? 

My system is no longer adding content 

I have  new album in my music library and in the Sonos’ app the album songs are not in  order how do I correct?

Sonos is so unreliable. If I'm lucky enough to get a room to play. Isn't change tunes or change rooms. Then it will not switch off or let me adjust the volume. I fed up having to reset every thing to get then to work even then it's lucky if the do work

After five months of using Sonos Version 80, I’m frustrated with how broken it is. Basic features like quick app connection, music search, queue management, and playback controls are unreliable.I’ve been a loyal Sonos customer with many devices, but now I’m using Bluetooth speakers instead because they work better. Please roll back to the previous app version, as the current one is unacceptable.

I have now for several months not been able to listen to my play lists. Sonos Customer service helped me shortly to change to a less Secure connection as Sonos does not work with 5G.This made my internet very slow and in my opinion Sonos ignore their Customers and does NOT solve the problem but blame YouSee.I had YouSee Long before I bought my Sonos - only to play my YouSee play list which I was told I could do. And I have been able to do this until Sonos started their updates.  This is NOT acceptable and I do no longer renommed Sonos to anyone.  Best wishes,Søs 

I have been a great Sonos fan for 15 years or more, and bought so many of your products. But now I had enough. How can you continue to provide such utterly abysmal software? It just never ends

Ever since I updated the Sonos app, I am experiencing this annoying glitch with it: I click on a station and when I hit “play” I get this error message, “Something wrong. Try again”. This is happening about half the time and I use this app several times a day. My playlists, podcasts, news, sports and more go through one or more of my “rooms”. (I have 11 speakers/devices in my home. Can anyone help?ThanksM Klein