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Zacki
Contributor I
May 12, 2024
Question

ikea sonos symfonisk bookshelf speaker won't register after update

  • May 12, 2024
  • 29 replies
  • 2127 views

After the most recent sonos update, I cannot add symfonisk bookshelf speakers to the app.

I have tried: 
reseting device
transferring ownership to same account 

Any other ideas?? @sonos any rep can comment on this?

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29 replies

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ZackiAuthor
Contributor I
May 16, 2024

Thanks was not aware, when did the update come through?

 

azambeaux
Trending Lyricist I
May 16, 2024

new update solves nothing, still can’t connect my Ones as Surrounds.

    Dvir
    Lyricist I
    May 16, 2024

    Either do I.

    Sonos app is now not loading, says it need update which continuously fails. now I lost all control on my sonos system through my IPhone. tried to reinstall and log out/ in did not solve anything.

    so frustrating 😥 what happened to Sonos??? 

      ZackiAuthor
      Contributor I
      May 16, 2024

      oh no dear lord, i will update tomorrow and report back on how it goes

       

      Gryphaea
      Avid Contributor I
      May 16, 2024

      I had the same issue with Symonisk. 
      I read elsewhere in the forums, to go into settings(cog) then into ‘manage’.  Take ‘transfer system ownership’ and move it to yourself. That registered everything 

      ZackiAuthor
      Contributor I
      May 17, 2024

      post most recent update, STILL having the same issues aarghh!!!!

        Rjfalski
        Lyricist III
        May 23, 2024

        Today I spent 4 hours trying to get that Symfonisk bookshelf speaker added to my system. Tried my iPhone, tried the iPad reset both and re loaded the app. Reset the speaker and reset the modem and even went out and got an Ethernet cable!!!! Why won’t the speaker register? It’s brand new???? I have two move 2’s I got last week abs a sound bar too. Both those connected fine. I finally just gave up. Will do another apple update tonight. And also turned off everything from the wifi! Aggravating beyond belief 

          ZackiAuthor
          Contributor I
          May 23, 2024

          @Rjfalski I feel your pain, cant get my symfonisk bookshelves to connect!!! i have tried all recommendations i could get my hands on! Would be great is Sonos at least acknowledged the issue.

          Rjfalski
          Lyricist III
          May 23, 2024

          One thing I am going to try is taking that speaker by itself and going over to a buddy’s house, log on to a completely different network and see if it will at least connect and “register” if that works, I’ll post the results… but c’mon seriously??? Why is it being so difficult???? It should NOT be this difficult to do, nor should anyone have to go to these lengths to connect something like this to a wifi/bluetooth network🤷‍♂️

          Bumper
          Bumper
          May 23, 2024

          One thing I am going to try is taking that speaker by itself and going over to a buddy’s house, log on to a completely different network and see if it will at least connect and “register” if that works, I’ll post the results… but c’mon seriously??? Why is it being so difficult???? It should NOT be this difficult to do, nor should anyone have to go to these lengths to connect something like this to a wifi/bluetooth network🤷‍♂️

          It’s the new app. They released it before bugs like this were fixed because they have headphones to sell. Complete disdain to current customers. 

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