ikea sonos symfonisk bookshelf speaker won't register after update

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After the most recent sonos update, I cannot add symfonisk bookshelf speakers to the app.

I have tried:
reseting device
transferring ownership to same account

Any other ideas?? @sonos any rep can comment on this?

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Bumper

There are a lot of have people having this issue. Common denominator is the new app.
Which app are you using?

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ZackiAuthor

Contributor I

yes the new app :/ is there anyway to get a Sonos rep on these boards??

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xTimojelHD

Lyricist I

Same probleme here. 😞

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ZackiAuthor

Contributor I

Anyone heard of any official acknowledgement from SONOS on this?

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nwhitney96

Lyricist I

Same issue here, so frustrating. Glad to know it’s not just me.

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Dvir

Lyricist I

I join to your problem. bought 2 second-hand SYMFONISK bookshelf Gen2. Sonos app recognized and updated them, but register is keep failing, so at this moment they are not connected.

tried reboot speakers, phone, WiFi router- problem remains.

Appreciate any other advice or lead,

Dvir

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azambeaux

Trending Lyricist I

might get fixed in a small update in a few days might get only fixed in a larger update in weeks, who knows...

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ZackiAuthor

Contributor I