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freebsfitness
Contributor II
September 8, 2023
Answered

iheart connectivity issues

We have a Play:5 speaker and sonos Connect. The connect unit is attached to a receiver, so that receiver transmits the Music two for tanning rooms. The plate five speaker is in the fitness center playing in the majority of the space.  We have been constantly losing connectivity using iHeartRadio. We are able to play Amazon music continuously without any interruptions. We also run Lorex camera system for security. Everything was running fine since May 1 when we opened and now a week ago the interruption of audio has started looking for any advice from the community? Thank you in advance.  IT guys have created separate networks for all cams, sonos players and everything else we have going on in the facility. We can’t figure this one out. 

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Jamie A
Jamie AAnswer
Sonos Staff
September 11, 2023

Hi @freebsfitness,

I would recommend that the next time this issue occurs, you submit a diagnostics and record the reference number. After submitting a diagnostics, and when you are next able to, please reach out to our support team as they have the necessary tools available to troubleshoot this issue with you. It may be better for your IT team to reach out as there may be network adjustments our team need to make.

I hope this helps!

 

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1 reply

Jamie A
Jamie AAnswer
Sonos Staff
September 11, 2023

Hi @freebsfitness,

I would recommend that the next time this issue occurs, you submit a diagnostics and record the reference number. After submitting a diagnostics, and when you are next able to, please reach out to our support team as they have the necessary tools available to troubleshoot this issue with you. It may be better for your IT team to reach out as there may be network adjustments our team need to make.

I hope this helps!

 

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