Contributor I

Question

If you are in Europe Sonos need to provide a refund in full regardless of age of hardware due to their new appl

Forum|Forum|2 years ago
May 9, 2024
16 replies
833 views

All,

Today I’ll be putting in my request for a refund in full for all of my many Sonos devices due to them removing functionality in their latest version (can’t call it an upgrade can we?) of their iOS app.

A little known or used part of EU law covers this use case and I’m that frustrated that they could be so incompetent and/or arrogant to remove so much key functionality in a new version of the app without prior warning and not providing any mechanism to revert

Like many I use Sonos extensively for alarms (primary use case to be honest as there are better smart audio solutions for use cases where listening is the primary use case) … how they could begin to consider it was ok to remove this feature is beyond comprehension.

FYI - I used the same EU rule to successfully force Google to refund my Nest Camera’s because they removed the ability to allow me to turn on/off the recording light (alerting people they were being recorded).

Blended hardware / software companies need to understand it’s not okay to downgrade hardware purchased with certain functionality without customer consent (at least in the EU)

I’d encourage other users in the EU to consider taking a similar path in the hope that Sonos will prioritise addressing this by immediately releasing a “full fat” version of the app for people that want the functionality they evaluated and paid for originally.

Cheers

mmb

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P

platypushh

Trending Lyricist I

Thanks! I’m also thinking about pursuing this path. This is ridiculous.

C

castalla

Local Superstar

Please give details of how such an action can be undertaken by the individual user.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

R

Richard28

Lyricist I

How can such action be undertaken? I’m in the EU and am very disappointed by the new app. Lost a lot of daily used functions!

Ken_Griffiths

I think rather than dragging this ‘temporary’ situation through the legal system, bearing in mind the full functionality is actually stored on the Sonos hardware and that hasn’t changed.

You do know that there is other available software that can control various Sonos features, such as editing/clearing room queues, setting an alarm on a Sonos device to play chimes/music etc. and also a good many other things besides, that have never been available via the Sonos controller App, such as scheduling ‘Night Sound’, Speech Enhancement’ etc.

I’m just personally grateful the Sonos App and all the various firmware updates have been provided to me ‘free of charge’ and its always been down to me whether I choose to upgrade, or not.

Moderator Note: Modified in accordance with the Community Code of Conduct.

C

castalla

Local Superstar

I think rather than dragging this ‘temporary’ situation through the legal system, bearing in mind the full functionality is actually stored on the Sonos hardware and that hasn’t changed, I think I prefer to ‘get a life’ instead, especially with everything else that’s going on in the World these days.

You do know that there is other available software that can control various Sonos features, such as editing/clearing room queues, setting an alarm on a Sonos device to play chimes/music etc. and a good many other things besides, that have never been available via the Sonos controller App, such as scheduling ‘Night Sound’, Speech Enhancement’ etc.

I’m just personally grateful the Sonos App and all the various firmware updates have been provided to me ‘free of charge’ and its always been down to me whether I choose to upgrade, or not.

Err, no, I didn't know - details?

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

R

Rhonny

Prodigy III

All,

Today I’ll be putting in my request for a refund in full for all of my many Sonos devices due to them removing functionality in their latest version (can’t call it an upgrade can we?) of their iOS app.

A little known or used part of EU law covers this use case and I’m that frustrated that they could be so incompetent and/or arrogant to remove so much key functionality in a new version of the app without prior warning and not providing any mechanism to revert

Like many I use Sonos extensively for alarms (primary use case to be honest as there are better smart audio solutions for use cases where listening is the primary use case) … how they could begin to consider it was ok to remove this feature is beyond comprehension.

FYI - I used the same EU rule to successfully force Google to refund my Nest Camera’s because they removed the ability to allow me to turn on/off the recording light (alerting people they were being recorded).

Blended hardware / software companies need to understand it’s not okay to downgrade hardware purchased with certain functionality without customer consent (at least in the EU)

I’d encourage other users in the EU to consider taking a similar path in the hope that Sonos will prioritise addressing this by immediately releasing a “full fat” version of the app for people that want the functionality they evaluated and paid for originally.

Cheers

mmb

The things on forums that annoy people so much that their first thought is legal action... It’s an app, and they’ve already released a projected update schedule via Smart Home Sounds. So let the courts continue dealing with the important things rather than indignation.

Ken_Griffiths

Err, no, I didn't know - details?

Well, just as an example, if you want to set an alarm, or clear a room queue, or even enable a sleep-timer, there’s the iOS ‘Soro’ (shortcuts plugin) App. (Example screenshots attached). Look around and do your own research though, you will certainly find other options to use too for a good many things.

(Edit - and ‘yes’ these things work, as the available functionality of the hardware hasn’t altered)

C

castalla

Local Superstar

Err, no, I didn't know - details?

Well just as an example if you want to set an alarm, or clear a room queue, or enable a sleep-timer, there’s the iOS ‘Soro’ (shortcuts plugin) App. (Example screenshots attached). Look around and do your own research though, you will certainly find other options to use too for a good many things.

Absolute zero interest in alarms! I've got an alarm clock!

Any alternatives for Android?

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

Ken_Griffiths

Err, no, I didn't know - details?

Well just as an example if you want to set an alarm, or clear a room queue, or enable a sleep-timer, there’s the iOS ‘Soro’ (shortcuts plugin) App. (Example screenshots attached). Look around and do your own research though, you will certainly find other options to use too for a good many things.

Absolute zero interest in alarms! I've got an alarm clock!

Any alternatives for Android?

I guess so - I don’t much use android though, so it maybe best for others to make some suggestions there.

I just use Alexa (mostly) for my Alarms.. being long-retired, it’s not that important if I lie-in, but I can’t think of a time anyway when Alexa has let me down with an early morning call.

C

castalla

Local Superstar

Err, no, I didn't know - details?

Well just as an example if you want to set an alarm, or clear a room queue, or enable a sleep-timer, there’s the iOS ‘Soro’ (shortcuts plugin) App. (Example screenshots attached). Look around and do your own research though, you will certainly find other options to use too for a good many things.

Absolute zero interest in alarms! I've got an alarm clock!

Any alternatives for Android?

I guess so - I don’t much use android though, so it maybe best for others to make some suggestions there.

I just use Alexa (mostly) for my Alarms.. being long-retired, it’s not that important if I lie-in, but I can’t think of a time anyway when Alexa has let me down with an early morning call.

Amazing to me, just how many here are complaining about loss of alarm features!

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

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