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Contributor I
May 14, 2024 3:55 PM UTC
Question

I can't play a radio station via MyTuner Radio anymore via the updated app

Hi,
I can't play a radio station via MyTuner Radio anymore via the updated app. This worked all fine untill the app update (of last week). Even BBC Radio 2 can’t be played. 
If I use the app on my Windows computer it all works fine. 

The only error message I get is: Something went wrong

Please help!

Thanks, Marc

PS: I have tried all the usual stuff (un and re-install the app, remove and add myTuner Radio as a service)

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92 replies

Lyricist II
Jun 28, 2024 12:33 PM UTC

This is ridiculous. We’ve paid an awful lot of money for these speakers, and the new app won’t even let you play the radio.

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Lyricist II
Jun 28, 2024 12:34 PM UTC

I’m also having issues with idagio - you can play a single track, but not a whole album or playlist. 

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Lyricist I
Jul 1, 2024 11:06 AM UTC

I’ve tried the TuneIn workaround for 2 stations: DR P2 and NPO Klassieke and neither seems to be available in TuneIn. I’m in the UK

TuneIn changed their rules last year (I think) due to copyright laws. If you’re in the UK like me, you will only be able to listen to UK-based radio stations. A bit of a bummer...

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Lyricist II
Jul 1, 2024 11:56 AM UTC

Hi Nick,

Thanks for your reply. Yes, I’m in the UK, but Tune In for international stations was working up until the app update. It also doesn’t explain why idagio no longer works fully since that same update. It’s a great streaming service, but clearly isn’t Sonos or Apple or Amazon … Perhaps we are being herded in those mainstream directions (if so, so much for streaming  “all the music in the world”). I was planning on upgrading my system this year, but will wait to see what happens with these issues. If things don’t improve, I will cut my losses and switch brands.

Thanks again,

Robert.

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Jul 2, 2024 7:43 PM UTC

I’ve tried the TuneIn workaround for 2 stations: DR P2 and NPO Klassieke and neither seems to be available in TuneIn. I’m in the UK

TuneIn changed their rules last year (I think) due to copyright laws. If you’re in the UK like me, you will only be able to listen to UK-based radio stations. A bit of a bummer...

NickV, I’ve got them both working by using the method of pasting the stream address into Custom URL - see earlier description of what to do by W.J.B. NPO always starts with a voice telling you that you’re listening to a stream (I guess that’s it as I don’t speak Dutch) which is a bit annoying but then BBC Sounds have their annoying “BBC Sounds, music, radio, podcasts” before a lot of items.

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Lyricist I
Jul 3, 2024 10:53 AM UTC

Unfortunatly I cannot add custom URL as favorite in tunein app in from Android. Therefore I cannot see the station in SONOS and cannot play it. So disappointing

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Lyricist I
Jul 13, 2024 9:41 AM UTC

This is staggeringly bad! Still cannot play anything other than BBC Sounds! All myTuner stations STILL not streaming! Appalling service from a premier brand (and what was a great system). If I hadn’t spent so much money on Sonos products I’d be looking for a better system… any suggestions?

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Contributor I
Jul 13, 2024 1:18 PM UTC

Thanks. Just adding to favourites in the TuneIn app doesn't seem to work. It doesn't record the new name. The URL shows in the list of favourites without a name but doesn't transfer to Sonos. Have you experienced that?

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Enthusiast I
Jul 14, 2024 1:47 PM UTC

This is staggeringly bad! Still cannot play anything other than BBC Sounds! All myTuner stations STILL not streaming! Appalling service from a premier brand (and what was a great system). If I hadn’t spent so much money on Sonos products I’d be looking for a better system… any suggestions?

I’ve nearly sold all my Sonos gear and moved to Cambridge Audio components. So much better with real customer service and high quality hardware. Super app as well.

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Lyricist III
Jul 15, 2024 7:46 PM UTC

I too am no longer able to play international stations through the myTuner service on the Sonos app in the UK. However, I suspect it’s a change by myTuner rather than Sonos, as I’ve just tried installing the myTuner iPhone app, and it’s showing “This station is not available in your location”. My guess is they’ve belatedly followed TuneIn in blocking non-UK stations out of concerns about copyright laws.

I'm getting "not available etc" on the app, but I've bought some cheap speakers that I can use Bluetooth and the tablet on, and am playing a US station that was said not to be available through the myTuner web site. Not ideal but better than nothing.

Essex Girl.

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