I can not connect to my music library on Mac. Access is denied

Forum|Forum|2 years ago
May 14, 2024
20 replies
1321 views

Hello,

Today may 14, the systeem checked for updates, so I did.

And my music library disappeared.

All settings are ok, file sharing is on, password is ok, but Sonos keeps saying acces is denied. Check the username and password.

Yesterday I noticed the android app was updated too, and music library was not an option anymore.

So what is going on and how can it be solved?

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G

GetPaulHoward

Contributor I

LITERALLY the same thing just happened to me on my macbook. Checking the app on my iphone, which was previously working, now doesn’t allow access to my library either.

SONOS GET YOUR SH*T TOGETHER! MANY PEOPLE HAVE MUSIC THEY OWN ON THEIR DEVICES AND DON’T USE STREAMING SERVICES!! You’re not an Apple Product, you should be better than this!!

N

nik9669a

Senior Virtuoso

You’re probably going to be unhappy till mid-June.

C

Chun

Lyricist I

Is there a workaround on Mac for missing music library that anyone know of?

K

kisimul

Lyricist I

Having updated to the new app, I do not seem able to connect to my local music services either on my pc, external disk attached to my pc, or my NAS server. This is basic functionality that has been my main reason for using Sonos, It is appalling that this functionality is missing form the apps. There was no warning of the limitations of the new app and Sonos should be ashamed of this release.

J

Jiffy

Lyricist I

I am having the same problem as of May 17, cannot access my music library.

Sonos - WTF?

K

Kyreza

Lyricist II

Also om Mac, OS 12.7.5

Suffered from this issue years ago and now it’s back again after latest update.

Applied every work around from past experience but nothing works.

Someone screwed up big time @ Sonos.

P

packet40

Lyricist II

How Sonos could put out an update without first warning users that their system would only work with streaming services is beyond the pale and not to update the app if you still want to access your Music Library. Whoever thought this through ought to be drawn and quartered - a house full of speakers and gear rendered useless because I don’t use streaming services.

M

markandnancy

Lyricist I

Really?? I can’t play my 13,000 music files on Sonos anymore. What the….PLEASE DO SOMETHING ABOUT THIS SONOS. We have invested over a thousand dollars in your damn speakers.