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Contributor II
May 14, 2024 4:13 PM UTC
Question

I can not connect to my music library on Mac. Access is denied

Hello,

 

Today may 14, the systeem checked for updates, so I did.

And my music library disappeared. 

All settings are ok, file sharing is on, password is ok, but Sonos keeps saying acces is denied. Check the username and password.

 

Yesterday I noticed the android app was updated too, and music library was not an option anymore.

So what is going on and how can it be solved?

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20 replies

Trending Lyricist I
May 21, 2024 11:59 PM UTC

On PC browsing to library location will not work. What worked for me was indicating the location as if it were a networked location i.e. \\mypc\wherever library is located. 
Library back working again. 

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Contributor I
May 22, 2024 12:08 AM UTC

I lost my connection as of yesterday, May 20.  I’m on an HP PC.  This is the error I get:

 

 

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Lyricist I
May 22, 2024 9:42 AM UTC

I am a Mac user- also on 12.7.5 and have lost access to music library since latest Sonos update. I hope this is sorted before mid June. 

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Trending Lyricist I
May 22, 2024 10:20 AM UTC

22nd May.

I updated to MacOS Sonoma two days ago. No library in Sonos settings!

I thought it was the Mac update that caused it. Now I know better 

What a complete and utter shambles.  Shame on you Sonos.

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Lyricist I
May 23, 2024 9:49 AM UTC

Same for me, all disappeared and cannot be updated again, neither on Mac, iPhone and iPad

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Lyricist I
May 23, 2024 10:02 AM UTC

I don’t have a stereo equipment anymore, so fully depending on SONOS, expensive gear hanging everywhere and useless. I only can listen my music by VLC on my Mac! What a crap!!

If SONOS doesn’t fix this, are there alternatives’ Thanks

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Lyricist II
May 23, 2024 1:43 PM UTC

Hello,

 

Today may 14, the systeem checked for updates, so I did.

And my music library disappeared. 

All settings are ok, file sharing is on, password is ok, but Sonos keeps saying acces is denied. Check the username and password.

 

Yesterday I noticed the android app was updated too, and music library was not an option anymore.

So what is going on and how can it be solved?

I don’t have a stereo equipment anymore, so fully depending on SONOS, expensive gear hanging everywhere and useless. I only can listen my music by VLC on my Mac! What a crap!!

If SONOS doesn’t fix this, are there alternatives’ Thanks

Same here...as per Sonos suggestions I re-set my firewall and still cannot play my music library. Very sad SONOS!!!

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Lyricist I
May 23, 2024 1:51 PM UTC

I am getting the exact same problem, on Windows. A weird message about a shared folder, which it isn’t, and no access to my music library, the primary reason I use Sonos. It did an update right before, which displayed an error message with no details, but when I tried again said that it was done. I uninstalled and reinstalled and had the exact same sequence occur.

Very disappointed customer here.

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Lyricist I
May 26, 2024 12:41 AM UTC

Same problem, on MacBook. I buy my own music and have over 600 GB of music I can no longer play through my SONOS speakers. If they do not fix this I will politely ask for a full refund on all of my Sonos equipment, as they have rendered it useless.

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Lyricist I
May 30, 2024 1:59 AM UTC

Same!

 

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