Contributor I

How to solve the Error 913 (Music Library) on a Mac

Forum|Forum|2 years ago
May 16, 2024
251 replies
34545 views

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…

(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.

I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDY

Part 1 - Set up the share (System Settings/Preferences)

Open System Settings (in earlier MacOS it’s called System Preferences).
- Click on the apple in top left of your screen to find that option.
Choose General
Select **Sharing**.
Enable **File Sharing**
Click the "i" symbol
Click the "+" symbol.
Add a shared folder by choosing the folder where your music is stored and selecting Open
- The name of the folder here will be the ShareName that you’ll use in Part 3.
Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”)
Ensure the customer's account is set to **Read & Write**
- I’m not 100% sure ‘customer’s account’, but I took it to mean the account I login with on the computer.
Click the Options button
Ensure that both SMB and the customer's account below are checked and choose Done.

Part 2 - Find your computer’s name

At the bottom (or sometimes top in earlier versions of macOS) of the Sharing page, you’ll see Local hostname. Everything before the .local is the hostname. Copy that down - that will be your MacName that you’ll need in Part 3.

Part 3 - Add the share to Sonos

Open the Sonos app on your mac.
Choose Manage > Music Library Settings
Choose the + for your music folders.
Instead of ‘another folder or drive’, choose Networked Device
Type the network path name when prompted, and press Next. The format will be \\MacName\ShareName
- Remember the ShareName and MacName you captured earlier? This is where you’ll use them. Make sure the \ are the right ones (not /, but \).
Enter the Mac username and password. The password is the same as when you login opening your laptop.
- If you’re not sure about the username, you can find it this way:
  - Open an app called ‘Terminal’ on your macbook. (Go into Launchpad and type ‘term’ and it’ll show up)
  - Type whoami and press enter.
  - The result that shows is your username. (e.g. Perhaps my computer shows my login name as Salami Slices but my username technically is different (salamislices)). Copy and paste that into the username that Sonos is asking for.

If that doesn’t work, someone had mentioned trying the following:
- From System Settings, on left side, choose ‘users and groups’
- Click on the ‘i’ next to Guest User
- Enable “Allow guest users to connect to shared folders” and choose OK.
- Now, from Sonos app, when get prompted for username and password, leave them blank and just choose enter.
  - The idea is it would treat it as a guest and since gave access to guests, will work.

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S

SB Cali Joe

Lyricist III

For what it’s worth, I finally got through to a Sonos tech who adjusted my MacBook so as to make my music library available. Took about an hour, involved many changes. So now it’s working — but only from the MacBook app, not via the iPhone controller. Hoping someday they’ll fix this …

Thanks for this update.

Do you know exactly what the Sonos rep did to make your MacBook work? Hopefully they may have figured some of this out...

A

avreyml

Lyricist III

I wish I had been able to record the session: I didn’t, and can’t pass on the steps toward restoring my music library. The tech took over my MacBook and had to try many tricks: no way I could follow him. My suggest is to carve out several hours to get them on the phone, and just pray. What a mess…

S

SB Cali Joe

Lyricist III

Thanks, Avreyml!

I’ll try it again (last time was a few weeks ago and ended with no results).

T

tony-renton-wa

Lyricist II

Excellent process… I wish it worked for me. But, no. I’d like to THANK YOU (‘salami slices’… I think) for helping so many… as Sonos should be doing.

MacOS Sonoma v.14.5

I tried this process a month or so ago. It doesn’t give me errors, but instead sets up an empty library. I have 3000 CD’s ripped to iTunes/Apple Music ~350 GB’s. I tried multiple folder locations. Am reasonably technical. Long time PC user, but have been tinkering for 2 years on a MacBook.

Today, noticed available Sonos update. Ran it. Tried the traditional method to add the library. Denied with 913 error. Tried this method again… and, got the same ‘empty’ library.

I have fears that I may have ‘shared’ or altered a few settings that makes my Mac vulnerable or… irreparably broken (too dramatic?… I think not).

I didn’t try to find notes for the most recent update? Did it include this ‘913’ fix for MacOS? Did I screw something up for it not to work? A lot of ‘buttons’ were clicked. Or should I continue to not utilize my library on my Sonos speakers? Note: some are perfectly fine sounding, but now technically obsolete… so no ‘Apple Share’ or other… garbage sharing service. I used to LOVE Sonos…

Sonos?

R

Russ855

Contributor I

I am in the same spot with my large music library going back more than 20 years. I have not tried the various “fixes” with the concern that I did not want to alter settings on my iMac or MacBook (Sonoma 14.5) if Sonos was going to come up with a fix relatively soon. Also a lot of people are saying it does not always work. I am beginning to be dubious about that. I understand that they changed the type of Security allowed on NAS drives. Everybody keeps going back and forth about no longer using SMB1 and needing to switch to SMB2 or SMB3, but how do you do that? Is it even possible on a Mac? Do you need to get another type of drive and no longer use your internal hard drive?

E

Eudaimonx

Lyricist III

This is so pathetic. None of these replies got what they wanted. Just endless work arounds, which never really work. Fkg pathetic. Sell all your overpriced gear and move on already. 😳

D

Dr-MG-Midget

Lyricist III

Thank you so much Salami Slices for posting this, it worked for me and I now have my music back! I had to also add my music folder and the folder above with playlists to get those back too.

Cheers

J

JimButtons

Lyricist I

This is great, thanks.🤛

One tip the local host name cannot be more than 16 characters. You can edit the local host name in Settings/General/Sharing and at the bottom of the tab the Local Host Name is shown like “JimJimmy’s-Mac-Book-Pro” - use the edit option and just change to in this example “Jim’s-MBP”.

T

Tritoldo

Lyricist I

Thank you!!!!

I tried similar suggestions before.. the key step (and what I was missing) is not the host name (comp name) it was my user name !! I got it wrong every time until I watched this video!!

Thank you again!!

Now SONOS: every time I get the “update available” message, now I fear something will go wrong.. and it usually does!!!

B

Brian Agnew

Lyricist I

Thank you for this. I cannot believe how painful this update experience has been, and despite any further fixes from Sonos, I don’t think I can ever trust their update process going forwards. It’s a textbook example of how not to update your software, nor how to treat your customers...

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