Contributor I

How to solve the Error 913 (Music Library) on a Mac

Forum|Forum|2 years ago
May 16, 2024
251 replies
34535 views

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…

(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.

I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDY

Part 1 - Set up the share (System Settings/Preferences)

Open System Settings (in earlier MacOS it’s called System Preferences).
- Click on the apple in top left of your screen to find that option.
Choose General
Select **Sharing**.
Enable **File Sharing**
Click the "i" symbol
Click the "+" symbol.
Add a shared folder by choosing the folder where your music is stored and selecting Open
- The name of the folder here will be the ShareName that you’ll use in Part 3.
Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”)
Ensure the customer's account is set to **Read & Write**
- I’m not 100% sure ‘customer’s account’, but I took it to mean the account I login with on the computer.
Click the Options button
Ensure that both SMB and the customer's account below are checked and choose Done.

Part 2 - Find your computer’s name

At the bottom (or sometimes top in earlier versions of macOS) of the Sharing page, you’ll see Local hostname. Everything before the .local is the hostname. Copy that down - that will be your MacName that you’ll need in Part 3.

Part 3 - Add the share to Sonos

Open the Sonos app on your mac.
Choose Manage > Music Library Settings
Choose the + for your music folders.
Instead of ‘another folder or drive’, choose Networked Device
Type the network path name when prompted, and press Next. The format will be \\MacName\ShareName
- Remember the ShareName and MacName you captured earlier? This is where you’ll use them. Make sure the \ are the right ones (not /, but \).
Enter the Mac username and password. The password is the same as when you login opening your laptop.
- If you’re not sure about the username, you can find it this way:
  - Open an app called ‘Terminal’ on your macbook. (Go into Launchpad and type ‘term’ and it’ll show up)
  - Type whoami and press enter.
  - The result that shows is your username. (e.g. Perhaps my computer shows my login name as Salami Slices but my username technically is different (salamislices)). Copy and paste that into the username that Sonos is asking for.

If that doesn’t work, someone had mentioned trying the following:
- From System Settings, on left side, choose ‘users and groups’
- Click on the ‘i’ next to Guest User
- Enable “Allow guest users to connect to shared folders” and choose OK.
- Now, from Sonos app, when get prompted for username and password, leave them blank and just choose enter.
  - The idea is it would treat it as a guest and since gave access to guests, will work.

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Show previous replies

A

avreyml

Lyricist III

I keep getting this error message. Can anyone help?

K

krez56

Trending Lyricist II

Dear Salami Slices;

Thank You, Thank You, Thank You.

Having become fed up over the last 5/6 weeks waiting for Mr Spence to put things right and with having to play Sonos Music (and to a certain extent Spotify) as the only music sources I could get through the system after losing everything with the App Update, I followed your (very clear) instructions to the letter and “hey presto* my music library, (on my Mac Mini}, is back and functioning. Unfortunately my playlists seem to have disappeared into the ether but “hey ho” small pickings are rich pickings. I did all this running Ventura 13.6.7.

I had to do the last step (7) to get it to work which worries me a bit - giving SONOS “Guest User” access - if they can screw up their own systems what might they do to mine!!!!

Let’s hope SONOS don’t screw everything up again with their “fix” whenever it appears.

Once again thanks - you’re a saviour.

See the instructions I posted (page 4? - or just search for my posts), which worked for me to get my playlists back.

Apple Music Library user

J

JMD

Avid Contributor I

Finally, after multiple attempts since last month I got my library to appear in the Mac desktop app. But the folder is empty. Nothing showing up under Music Library.

Any further fix suggestions?

I also had the share listed in the sonos library but it was empty. It seemed to be bc the indexing timed out before finishing.

What ended up working for me (for a Sonology NAS) was to use the \\macname\sonos share creation as described on top of page 1 here, but I made sure the NAS was using smb v2/v3 (a setting under file systems\advanced settings) AND attaching my MacBook running 14.5 to power while it indexed.

I spent more than 4 hours on hold and on the line with Sonos support but they could not fix it. I stumbled on this to make it work. They now recommend smb v2 or higher, a recent change since they used to require smb v1. Not sure if it was that or make sure that the mac didn’t go into any power save space to screw up the indexing of a many gig library. Still not sure it is all there, but at least I no longer have a blank library on my mac app. Still no love with the utter fail of an iPhone app.

Lyricist III

Avid Contributor I

This didn’t work for me. When I tried the guest route, it said it loaded my music but nothing was there. Is there another work around?

Thanks for all the help everyone is providing

Jim

A

avreyml

Lyricist III

Finally, after multiple attempts since last month I got my library to appear in the Mac desktop app. But the folder is empty. Nothing showing up under Music Library.

Any further fix suggestions?

I also had the share listed in the sonos library but it was empty. It seemed to be bc the indexing timed out before finishing.

What ended up working for me (for a Sonology NAS) was to use the \\macname\sonos share creation as described on top of page 1 here, but I made sure the NAS was using smb v2/v3 (a setting under file systems\advanced settings) AND attaching my MacBook running 14.5 to power while it indexed.

I spent more than 4 hours on hold and on the line with Sonos support but they could not fix it. I stumbled on this to make it work. They now recommend smb v2 or higher, a recent change since they used to require smb v1. Not sure if it was that or make sure that the mac didn’t go into any power save space to screw up the indexing of a many gig library. Still not sure it is all there, butat least I no longer have a blank library on my mac app. Still no love with the utter fail of an iPhone app.

Id appreciate some specific directions to adjusting the SMB setting to v2 or v3. Where did you find that setting?

N

Nesta

Contributor I

This did work for a couple of weeks or so but the latest update has seemed to break this method. My music is stored on my Mac and always worked prior to the “new” app. Sonos says it’s “updating music library” for hours and then stalls. So I have no access to my music. Has anyone figured out a way around the music library update timing out?

B

BigAl13

Lyricist I

Thank you so much! Spent hours on the phone with Sonos without success.

The new app just proves the saying “if it ain’t broke, don’t fix it”.

A

avreyml

Lyricist III

For what it’s worth, I finally got through to a Sonos tech who adjusted my MacBook so as to make my music library available. Took about an hour, involved many changes. So now it’s working — but only from the MacBook app, not via the iPhone controller. Hoping someday they’ll fix this …

R

Russ855

Contributor I

I unfortunately cannot get beyond the selection of shared files in Sonoma 14.5. When I go to add the location of the music files it is ghosted out and will not allow me to select it. I guess I am stuck waiting for SONOS to fix it if ever.

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