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Wallace35
Contributor I
Aug 28, 2024 5:43 AM UTC
Answered

how to roll back an update of Sonos ?

I have the Sonos app for many years with several music speakers.
Since the last update of the Sonos app on Android it's a disaster. There are lots of bugs, the interface is not good. Everyone at home complains ! my children, my wife and me !!
He asks me how to go back to the old version?

The bugs are for example you select a room and the music goes to another room. We no longer want to have this version.

Can you help me change the version, otherwise I will sell my entire system.

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bockersjv
bockersjvAnswer
Local Superstar
Aug 28, 2024 8:24 AM UTC

Welcome to the party.  You cannot roll back any update.  It’s just a waiting game till Sonos fixes the acknowledged deficiencies.

Good luck with the selling.

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7 replies

bockersjv
bockersjvAnswer
Local Superstar
Aug 28, 2024 8:24 AM UTC

Welcome to the party.  You cannot roll back any update.  It’s just a waiting game till Sonos fixes the acknowledged deficiencies.

Good luck with the selling.

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    Somos
    Trending Lyricist I
    Aug 30, 2024 2:13 AM UTC

    These nitwits have 1.5 stars in the Android Play Store--the lowest of any major company's app I've ever seen. If they don't at the very least give users the ability to roll back the app, they might as well commit corporate suicide. If I'm a Best Buy employee, for example, I warn customers how loathed this app is. 

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      Wallace35Author
      Contributor I
      Aug 30, 2024 12:11 PM UTC

      The new version is a disaster. I tried to go back but we can't. I wonder about selling all my Sonos equipment when I'm a fan of the system. It's crazy!

       

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        bockersjv
        bockersjv
        Local Superstar
        Aug 30, 2024 12:15 PM UTC

        Yes it’s mad.  What was maddening at first is that the CEO did not understand or acknowledge just how bad the new app was.  Not only was it missing many features, it was tragically unstable too.  

        They have now admitted it was a mistake but also that they are unable to back track.  

        It makes me wonder if the Sonos management actually use their own products!  They certainly don’t listen to their customers or testers.

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          Rhonny
          Prodigy III
          Aug 30, 2024 2:17 PM UTC

          The new version is a disaster. I tried to go back but we can't. I wonder about selling all my Sonos equipment when I'm a fan of the system. It's crazy!

           

          Have you updated to the latest version released this week, and checked you are on the latest speaker firmware, to ensure you are aligned with the latest available updates? 

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            Somos
            Trending Lyricist I
            Aug 30, 2024 3:55 PM UTC

            Yes. And Sonos has, for example, left out the ability to configure my Android's volume buttons to control Sonos device volume, so that I am stuck with Sonos taking over those physical bottoms as set by the last version, but the control is squirrelly, and prevents me from leaving my Beam muted and using my phone's volume buttons to control media volume on my phone.

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              Somos
              Trending Lyricist I
              Aug 30, 2024 5:48 PM UTC

              HA! You solution for screwing us over is to waste a bunch more of our time while talking zero corporate responsibility?! BYEEEE! 

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