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Avid Contributor I
May 24, 2024
Question

How do you clear the queue on the new App

  • May 24, 2024
  • 29 replies
  • 3867 views

How on Earth do you clear music on this new App

Where has the clear Queue function gone

i can’t stop music from playing 😡

 

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29 replies

mdsofky
Contributor I
June 8, 2024

I’m glad I’m not the only one noticing this glitch.  I thought I was going crazy.  The old app worked just fine.  I’m fairly techie and yet it wasn’t very clear how to use this until playing around with it for a WHILE.  I guess I’ll get used to the new app, but not very intuitive.  The fact you can’t clear a queue is a massive misstep.  How on earth could this have been missed in testing (were there enough eyes on this during testing?)?  Glad the desktop app hasn’t been “improved.” 😂

jgatie
June 8, 2024

I’m glad I’m not the only one noticing this glitch.  I thought I was going crazy.  The old app worked just fine.  I’m fairly techie and yet it wasn’t very clear how to use this until playing around with it for a WHILE.  I guess I’ll get used to the new app, but not very intuitive.  The fact you can’t clear a queue is a massive misstep.  How on earth could this have been missed in testing (were there enough eyes on this during testing?)?  Glad the desktop app hasn’t been “improved.” 😂

 

Don’t blame the testing.  Obviously it was rushed in order to launch the headphones before the fiscal end of year.  

Moderator Note: Modified in accordance with the Community Code of Conduct.

Lyricist II
June 13, 2024

This “CLEAR” issue has not been resolved? It’s driving me nuts. Two nights ago my systems starts playing music at 2am and I am scrambling to turn it off before waking the house. Then I check the queue and there are 299 songs in it. Now I basically can not use the queue at all. Is this some master plan to get me to only use Sonos radio channels. wtf

Lyricist II
June 21, 2024

The new app stinks. I have a queue that has glitched and now I can’t clear it or play any music at all now. 😡

The new app stinks as well as the updates to the program.  Really hoping they fix all of the issues.

Lyricist II
June 21, 2024

I did get my queue cleared. As suggested by another I had to install the sonos app on my laptop and there they have the "clear queue" option. I think I've had sonos for 15yrs? And I have only used the app on my phone and that's how I can manipulate music in and outside my house. Blows my mind what an absolute ef up this last app release was. Pissed me off so much I started thinking about another product. 

Lyricist I
July 8, 2024

This app is the worst app in the App Store. It is utter rubbish. Which ux expert put this together? It is totally unintuitive. 

Lyricist I
July 11, 2024

And why is the queue populated without my consent? If I want to play just one track from a CD I have ripped, Sonos does not approve, but thinks I want to play the whole CD! STUPID upgrade

jgatie
July 11, 2024

And why is the queue populated without my consent? If I want to play just one track from a CD I have ripped, Sonos does not approve, but thinks I want to play the whole CD! STUPID upgrade

 

I can play a one track very easily.  Click on the (...) in the track listing, choose a play method (Play Now, Play Next, Add to End of Queue, Replace Queue - Note: Methods depend on Queue state) and the single track plays. 

Lyricist II
July 11, 2024

LMAO. Yes the first time I added a single track from my saved music it added everything, hundreds. 

At first when I couldn't clear I couldn't use that queue at all. 

I did load the app on my laptop and "clear queue" is there. This work around worked but still BS. 

What I find funny and disturbing is Sonos has not commented on this topic at all. 

Oh but they commented on and added back in the "#" for the volume.  

Maybe by forcing users to have multiple apps loaded they can lie to investors and say look how many users we have. 

 

 

 

Ken_Griffiths
July 11, 2024

LMAO. Yes the first time I added a single track from my saved music it added everything, hundreds. 

At first when I couldn't clear I couldn't use that queue at all. 

I did load the app on my laptop and "clear queue" is there. This work around worked but still BS. 

What I find funny and disturbing is Sonos has not commented on this topic at all. 

Oh but they commented on and added back in the "#" for the volume.  

Maybe by forcing users to have multiple apps loaded they can lie to investors and say look how many users we have. 

No need to clear the queue - just replace it with whatever. There are third party Apps (at least fir iOS controllers) that can clear any/every or just so e chosen room queues, manually or to a schedule, just search the community here if you need that functionality, although just replacing s queue is just as simple and effective in the App. I have had no issues replacing 25000+ tracks in a queue, it’s almost instant to do that action.