Enthusiast II

Answered

Half my speakers showing S1 incompatible overnight

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I woke up to find that half of my speakers are showing “incompatible” under my S1 app.

Controller says there’s an update, but it won’t let me update. I get an “Error 9”.

For kicks, I tried to reset my Sonos Move and repair it with the S1 controller. No such luck. The controller won’t let me do anything until it updates (some options grayed out).

Stuck here and need some assistance. I REALLY hope I’m not going to have to go through and reset all these speakers.

Any advice or guidance here outside of replacing half my system with S2 compatible speakers? Not ready to do that just yet. Just want everything working as it should. I believe “update automatically”, which I don’t ever recall enabling, may be the culprit.

TIA and please advise.

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buzzAnswer

Grand Maestro

I suspect that one or more units updated to S2, likely that MOVE. From here it will get messy. One approach would be to power down everything except the S1 only units. Make sure that the S2 controller is not installed. Now the system should be operational. If not, uninstall the S1 controller and reinstall. Nothing critical is stored in the controllers. Once you have an operational S1 system you can power-up the other units one by one until you discover the S2 unit(s). Now, you’ll need to power down the S1 units and downgrade the S2 units (except ROAM). The newly downgraded units can be added to your S1 system. Take care to ‘add’ the newly downgraded units. In my opinion it is too easy to click the wrong entry and setup a new system.

I’ve never attempted to install a ROAM to operate only on Bluetooth and S1. It seems to me that it would be very easy to accidentally introduce S2 during the ROAM installation process. If ROAM has access to your WiFi I suspect that it will attempt to connect to your SONOS system from time to time and this will lead to trouble.

buzz

Grand Maestro

@brucemac

STOP!! Don’t factory reset anything without further consult.

buzz

Grand Maestro

Describe your system for us. Were any of the units part of an S2 system? Was an S2 controller installed by accident?

B

brucemacAuthor

Enthusiast II

I have the following:

(2) Sonos One’s Stereo Pair

Sonos Beam, Sonos Sub and (2) One’s in 5.1

Sonos Move

(2) Sonos Play 5

Sonos Amp

(2) Sonos Connect

Sonos One

Sonos Roam (Bluetooth only)

I have never intentionally updated anything to S2, nor have I installed S2 and created an S2 system.

S1 will not let me update. Error 9. I was in the beta program last year, but contacted support due to a similar update issues. Back then though, I could still see and play all my speakers, just couldn’t update. This is different. I am not in Beta.

buzz

Grand Maestro

ROAM is an issue because they are not compatible with S1. I suggest that you Power Down ROAM, then check to see if the system is operational.

B

brucemacAuthor

Enthusiast II

Nope, that’s not it. As I said, we’re not using a controller for the roam. Bluetooth only. Powering down has no impact.

I have wrench icon next to each of my S2 compatible devices within the S1 app. It’s like they were updated to S2 automatically without me knowing or forcing update. Either that, or it has something to do with the S1 app not allowing me to update due to error 9.

Any other ideas? This sucks.

B

brucemacAuthor

Enthusiast II

The other thing that is kind of dumb is that due to the fact my S1 controller is requesting an update, but I can’t due to the error, I can’t even remove speakers from within the controller because the option is grayed out.

buzzAnswer

Grand Maestro

I suspect that one or more units updated to S2, likely that MOVE. From here it will get messy. One approach would be to power down everything except the S1 only units. Make sure that the S2 controller is not installed. Now the system should be operational. If not, uninstall the S1 controller and reinstall. Nothing critical is stored in the controllers. Once you have an operational S1 system you can power-up the other units one by one until you discover the S2 unit(s). Now, you’ll need to power down the S1 units and downgrade the S2 units (except ROAM). The newly downgraded units can be added to your S1 system. Take care to ‘add’ the newly downgraded units. In my opinion it is too easy to click the wrong entry and setup a new system.

I’ve never attempted to install a ROAM to operate only on Bluetooth and S1. It seems to me that it would be very easy to accidentally introduce S2 during the ROAM installation process. If ROAM has access to your WiFi I suspect that it will attempt to connect to your SONOS system from time to time and this will lead to trouble.

Airgetlam

And as an aside, I’ve never seen a case prove out where Sonos upgraded a speaker from S1 to S2 automatically. In all cases I’ve seen, it ended up being a person who caused the issue. I don’t think there is a way in Sonos to upgrade a speaker from S1 to S2 in their system, it always requires a person to press a button.

I have seen a few cases where someone who isn’t the system owner thought they were helping the owner….and I’ve been close to doing that myself on a friend’s system.

Bruce

buzz

Grand Maestro

I think that there should be some sort of lockout that can be enabled. This would prevent any walk by “expert” from attempting to update the system.

Airgetlam

It sure would be nice to hide that behind the extra login, that you have to traverse to add a service.

Bruce

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