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Lexy
Contributor I
Dec 2, 2023 10:29 PM UTC
Answered

grouping playbar with the rest of my sonos speakers

I have a playbar, sub, 2x play1 and 2x roam. For some reason I can’t get the playbar to group play with anything anymore. 
please help 

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Ken_Griffiths
Ken_GriffithsAnswer
Dec 2, 2023 10:47 PM UTC

Maybe try a reboot of both your modem/router and Sonos devices and bring them back online in this order, one device at a time (let the device boot, settle & connect, before moving onto the next device)… 

  • Modem/Router
  • Wired Sonos devices
  • Wireless Sonos devices (nearest first and then the next nearest)…
  • Other devices

See if that works for you. If not then it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

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5 replies

Ken_Griffiths
Ken_GriffithsAnswer
Dec 2, 2023 10:47 PM UTC

Maybe try a reboot of both your modem/router and Sonos devices and bring them back online in this order, one device at a time (let the device boot, settle & connect, before moving onto the next device)… 

  • Modem/Router
  • Wired Sonos devices
  • Wireless Sonos devices (nearest first and then the next nearest)…
  • Other devices

See if that works for you. If not then it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

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    Airgetlam
    Airgetlam
    Dec 2, 2023 10:55 PM UTC

    One perhaps odd question…do they all show up in the Sonos controller at the same time?

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    Bruce
    LexyAuthor
    Contributor I
    Dec 3, 2023 3:22 AM UTC

    Thanks for that I will give this another go. 

    Maybe try a reboot of both your modem/router and Sonos devices and bring them back online in this order, one device at a time (let the device boot, settle & connect, before moving onto the next device)… 

    • Modem/Router
    • Wired Sonos devices
    • Wireless Sonos devices (nearest first and then the next nearest)…
    • Other devices

    See if that works for you. If not then it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

     

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      LexyAuthor
      Contributor I
      Dec 3, 2023 3:23 AM UTC

      One perhaps odd question…do they all show up in the Sonos controller at the same time?

      Yeah they all show up in the app. When I select group and attempt to group I get a spinning wheel of death like it’s trying to and then it say can’t connect try again later. Then the play bar stops working all together…. This happens every single time I try to group them

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        Airgetlam
        Airgetlam
        Dec 3, 2023 3:31 AM UTC

        That’s certainly odd, and shouldn’t be happening. I’d definitely second @Ken_Griffiths suggestion at this point. 

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        Bruce
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