France - switch from freebox to orangebox

3 replies
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Hello,

I am based in France

I succeeded to have my beam connected to my wifi routeur from freebox

I changed to Orange box but I have pb

I made sure to have a wifi on 2,4ghz antenna from my Orange box wifi

But I can not succeed to have the beam connected in wifi

It only works when my Beam is connected to my orange box with an Ethernet cable …

Could you help ?

Thanks

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Sotiris C.Answer

Sonos Staff

Hello @new routeur, welcome to the Sonos Community!

After changing your router, the Sonos System is missing the information required to connect to the new Wi-Fi network. You can use the Sonos App to teach your Sonos System the new Wi-Fi credentials.

Please follow the instructions in our support article on how to connect Sonos to a new router or Wi-Fi network, to get you sorted.

I hope that helps.

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Sotiris C.Answer

Sonos Staff

Hello @new routeur, welcome to the Sonos Community!

After changing your router, the Sonos System is missing the information required to connect to the new Wi-Fi network. You can use the Sonos App to teach your Sonos System the new Wi-Fi credentials.

Please follow the instructions in our support article on how to connect Sonos to a new router or Wi-Fi network, to get you sorted.

I hope that helps.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

N

new routeurAuthor

Contributor I

I finally succeeded by rebooting the sonos itself, you need to disconnet and reconnect the sonos by pushing on the reset button….

Airgetlam

No, just unplugging the Sonos device from power for a minute will cause it to reboot. There was no need to do a complete factory reset.

Bruce

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