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new routeur
Contributor I
Feb 7, 2023 10:33 PM UTC
Answered

France - switch from freebox to orangebox

Hello, 

I am based in France

I succeeded to have my beam connected to my wifi routeur from freebox

I changed to Orange box but I have pb

I made sure to have a wifi on 2,4ghz antenna from my Orange box wifi

But I can not succeed to have the beam connected in wifi

It only works when my Beam is connected to my orange box with an Ethernet cable …

Could you help ?

Thanks

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Sotiris C.
Sotiris C.Answer
Sonos Staff
Feb 8, 2023 1:34 PM UTC

Hello @new routeur, welcome to the Sonos Community!

After changing your router, the Sonos System is missing the information required to connect to the new Wi-Fi network. You can use the Sonos App to teach your Sonos System the new Wi-Fi credentials.

Please follow the instructions in our support article on how to connect Sonos to a new router or Wi-Fi network, to get you sorted.

I hope that helps.

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3 replies

Sotiris C.
Sotiris C.Answer
Sonos Staff
Feb 8, 2023 1:34 PM UTC

Hello @new routeur, welcome to the Sonos Community!

After changing your router, the Sonos System is missing the information required to connect to the new Wi-Fi network. You can use the Sonos App to teach your Sonos System the new Wi-Fi credentials.

Please follow the instructions in our support article on how to connect Sonos to a new router or Wi-Fi network, to get you sorted.

I hope that helps.

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Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
    new routeurAuthor
    Contributor I
    Feb 12, 2023 9:13 PM UTC

    I finally succeeded by rebooting the sonos itself, you need to disconnet and reconnect the sonos by pushing on the reset button….

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    Airgetlam
    Airgetlam
    Feb 13, 2023 5:43 AM UTC

    No, just unplugging the Sonos device from power for a minute will cause it to reboot. There was no need to do a complete factory reset.

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    Bruce
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