Feedback on Actual Usage of New Sonos App

I decided not to update the app on my iPad but the update was forced this morning. FRUSTRATING AND SO ANNOYING! Please listen, SONOS developers!!

I am certainly not a fan of the new app.

It is slower to play selected music, Finding which speakers to play on is clunky, changing the volume is clunky, navigating my personal music library is more difficult and the search function doesn’t even look at my music library.

I personally feel that the updates over the past few years have steadily made it more difficult to use, and certainly the search functionality has deteriorated. 

is it possible to manipulate the volume from outside the app on Android? If so I may need to invest in an android device to make the app a bit more useable.
 

The New Improved App does not work for me at all; can’t find system, can’t connect… using iPhone 13.

So this morning I was looking at the situation, after once again trying to connect a Move speaker (insanity, expecting a different outcome?) on my Mac and realized I had an older version of Sonos controller. So, I gave it a shot and wow, the Move was there (but not the One that I have in another room). But running to the room where my Mac lives is really not convenient, especially when the Move is outside. No big deal, but I find it very interesting that the App on my Mac has no problem connecting to the system. Now if I could find a way to add the One speaker...

Update: I was able to add the One speaker to the Mac controller. I did this by unplugging and pushing connect button. When I first tried I hit the play button and Music from Sirius XM was playing. This was a station from several days ago when I was last able to get music through Airplay. Laughable!

Sometimes decides which speakers it’s going to use by itself. Volume very slow to respond if at all and sometimes gets it wrong. 
 

have renamed 2 Move speakers several times and they keep going back to “Sonos”

The new App is a throwback to the early 2000’s. I am all for nostalgia but c’mon…

I have been a loyal Sonos user for decades at this point. The app is horrible. Hope do I get the old app back. Just basic functions that I can do in my sleep are different. I had to reset up my services. Bummer 

I can get used to the busy appearance and navigate my way around the chaos. 
unfortunately I don’t enjoy it. 
it is also brutally slow with a lag that is tedious. 
the old app looked simple. Worked with no lag. 
I love Sonos but I am hugely frustrated and for the first time in many years Sonos is not my only thought when thinking about a home music system, 

Quite why Sonos couldn’t just follow intuitive app navigation and UI is beyond me. A line up of icons along the bottom, leading to straightforward places, is all that’s required.

There is a ‘Manage’ button that appears above the list of speakers when you press Settings, which is confusing as it’s not clear what Settings will be adjusted by clicking the speaker name and which by pressing Manage. I have to try to remember where things are, and invariably go to the wrong place. 

When you click on the ‘now playing’ pill at the bottom, it brings up the now playing screen in full, which you can then drag down to close. But if you let go, then drag it up again, it doesn’t show the now playing screen, it brings up a list of speakers. When you let go of that, the drag line jumps to the top, and it’s from there that you have to drag down to close the speaker list, not where you last took your finger off. Try it and see!! 

When you are listening to music on a certain ‘room’, why can’t you simply adjust everything for that room’s speaker(s) from the now playing screen? Why do we have to go to Home / Settings / Room to change anything - especially the EQ! 

Why can the Home Screen be edited to put things in order, but Your Services / Manage can only be edited to show your preferred music service first - why can the rest of the services not be put in a preferred order? And why can the Sonos Favourites screen not be re-ordered like the Home Screen can? (e.g. I would prefer Playlists at the top, not Recently Added. If the functionality is there on the Home screen, why not on this screen too? 

And what happened to the alphabetical ordering of the Playlists, regardless of the music service the Playlist came from? And why do we now need massive icons that make scrolling through the poorly-ordered list such a chore? Plus, if I tap a playlist thumbnail to see what's in the list, when I back out, why does the Playlist list revert back to the very top again so I have to start my scrolling all over again. Just remember where I was in the list!!

Give us a choice of Playlist thumbnail size and list option, and ‘Sort by’, etc. AND for the love of God, allow us to categorise our Playlists under user-determined headings (e.g. “Chill”, “Coffee”, “Rock”, “Party”, etc...)!

I would say rant over, but I’m sure I’ll think of something the next time I try to use the app..!

Clunky. Am I the only one experiencing a lag between pressing play and the music playing? 

As everyone now knows and accepts - except Sonos insiders - this app is total garbage.

I see this as just another step in the long term, and eventually terminal, decline of Sonos. As more rot sets in, they’ll one day get bought by some Private Equity outfit, who’ll then milk the remaining customer base dry.

With how Sonos operates today, and this roadmap ahead, I cannot see me ever buying another Sonos device again.

It was a blast for a good few years, but Sonos is now a yesteryear company and ecosystem, with its future behind it. Sad!