Prominent Collaborator I

Feedback on Actual Usage of New Sonos App

Forum|Forum|2 years ago
May 7, 2024
93 replies
6430 views

Just installed the iPad version. Definitely do not like the app compared to the old one.

The new app feels way more busier, due to everything being thrown at you at once (which was their design intention). I’m not saying this approach can’t work though. I’m just saying that the way they designed it, it doesn’t feel right.

In terms of the look and feel, it feels less stylish to me and more cheap. Like it feels like I’m using the Amazon Alexa app (which I hate). The album covers are smaller and not as pronounced, compared to the previous apps recents area.

And the Now Playing screen on the iPad?! Like WTF? Why is there a gap around it showing the interface area behind it (ie Home area)? Why isn’t it full screen (and without rounded corners)? Makes zero design sense, as it’s super distracting, only adding to the busy feeling of the screen. Also see no option to make the app dark instead of light.

All said and done, this just makes me want to not use the app at all, unless there are substantial improvements made to it.

PS. I seem to be having occasional issues loading the app or returning to it, as everything in the app just pulses, as if it’s trying to reload the images / content.

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B

Butts Cat

Trending Lyricist I

And the Now Playing screen on the iPad?! Like WTF? Why is there a gap around it showing the interface area behind it (ie Home area)? Why isn’t it full screen (and without rounded corners)? Makes zero design sense, as it’s super distracting, only adding to the busy feeling of the screen. Also see no option to make the app dark instead of light.

All the above applies to the Android app, also. For comparison, here's the Wiim Now Playing screen (note the metadata also!)

Danke.
Wiim? I think I just found the replacement for my old Sonos Connect (S1) that feeds my headphone amplifier.

jgatie

Sonos are on the ropes, struggling to deal with the backlash and clear negative sentiment of 1000s of loyal and passionate customers, I think we can expect irrational behaviour rather than them acknowledging a monumental screw up and adequate remedy. Disappointing though!

As I’ve stated before, no company admits anything, their lawyers won’t let them. Anybody seeking an admission of guilt or an apology from the CEO isn’t living in reality. As to the remedy. they have already begun a series of fast tracked fixes, and despite the sheer number of posts, the furor seems to be slowing. It’s certainly slowing faster than the months/years of screaming in here over the S1/S2 split, which still elicits profanity riddled, psychopathic posts to this day.

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Nick4954

Enthusiast I

Here is a draft statement I propose that Sonos uses ... We hear you! We messed up and disappointed you our loyal customers and Sonos evangelists on which we depend to propagate our brand and the quality of our products. We are not a 'fruity' organisation where what we say goes unchallenged and we welcome and embrace the feedback we have received. We are sorry and doing everything we can to address the concerns you have raised and to ensure your music listening experience is returned and your faith in us is restored.

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Nick4954

Enthusiast I

Sonos are on the ropes, struggling to deal with the backlash and clear negative sentiment of 1000s of loyal and passionate customers, I think we can expect irrational behaviour rather than them acknowledging a monumental screw up and adequate remedy. Disappointing though!

As I’ve stated before, no company admits anything, their lawyers won’t let them. Anybody seeking an admission of guilt or an apology from the CEO isn’t living in reality. As to the remedy. they have already begun a series of fast tracked fixes, and despite the sheer number of posts, the furor seems to be slowing. It’s certainly slowing faster than the months/years of screaming in here over the S1/S2 split, which still elicits profanity riddled, psychopathic posts to this day.

I tend to agree sadly 😥

jgatie

Here is a draft statement I propose that Sonos uses ... We here you! We messed up and disappointed you our loyal customers and Sonos evangelists on which we depend to propagate our brand and the quality of our products. We are not a 'fruity' organisation where what we say goes unchallenged and we welcome and embrace the feedback we have received. We are sorry and doing everything we can to address the concerns you have raised and to ensure your music listening experience is returned and you faith in us is restored.

Yeah, that isn’t getting past the paralegal, never mind the actual lawyers. Like I said, it’s best you temper your expectations to reality, you will be far less disappointed.

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Nick4954

Enthusiast I

Here is a draft statement I propose that Sonos uses ... We here you! We messed up and disappointed you our loyal customers and Sonos evangelists on which we depend to propagate our brand and the quality of our products. We are not a 'fruity' organisation where what we say goes unchallenged and we welcome and embrace the feedback we have received. We are sorry and doing everything we can to address the concerns you have raised and to ensure your music listening experience is returned and you faith in us is restored.

Yeah, that isn’t getting past the paralegal, never mind the actual lawyers. Like I said, it’s best you temper your expectations to reality, you will be far less disappointed.

🤣 I know but one can try! Tongue in cheek, all of it. They have set their course and sadly that is now the path we are on, like it or not. 🤷🏻‍♂️

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NollindAuthor

Prominent Collaborator I

Here is a draft statement I propose that Sonos uses ... We here you! We messed up and disappointed you our loyal customers and Sonos evangelists on which we depend to propagate our brand and the quality of our products. We are not a 'fruity' organisation where what we say goes unchallenged and we welcome and embrace the feedback we have received. We are sorry and doing everything we can to address the concerns you have raised and to ensure your music listening experience is returned and you faith in us is restored.

The Verge article does have the CEO admitting that they messed up in not communicating the features removed in the update but he doesn't seem to want to admit that pushing the app out incomplete was the wrong call (especially considering beta testers indicated it was definitely not ready for launch).

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Nick4954

Enthusiast I

Here is a draft statement I propose that Sonos uses ... We here you! We messed up and disappointed you our loyal customers and Sonos evangelists on which we depend to propagate our brand and the quality of our products. We are not a 'fruity' organisation where what we say goes unchallenged and we welcome and embrace the feedback we have received. We are sorry and doing everything we can to address the concerns you have raised and to ensure your music listening experience is returned and you faith in us is restored.

The Verge article does have the CEO admitting that they messed up in not communicating the features removed in the update but he doesn't seem to want to admit that pushing the app out incomplete was the wrong call (especially considering beta testers indicated it was definitely not ready for launch).

The missing functionality is less of a concern for me personally although for others that is a big issue which I recognise. My issue is the approach taken by Sonos and the fact, for me, that the app is incredibly slow and unresponsive making the simplest of tasks painful when listening to music through a quality system should be a pleasure, that has been taken away by the poor quality app!