Feedback on Actual Usage of New Sonos App

I’m still on 16.1 for the Mac desktop app and probably wont upgrade again unless there’s some benefit to doing so (which I don’t think there will be). No idea what’s in version 79. I got prompted to update to it today but ignored it (even though it’s now locked the preferences in the app, just like it does on the old mobile app).

My main use for the desktop app is as a Now Playing screen (using the mini player and my desktops wallpaper) which I mirror to my Apple TV box, so as to see what’s playing in my living room. I don’t want to lose this ability.

The new Sonos App is rubbish.  I can’t add songs to current playlist. Only allow for individuals songs and album to play anytime rather than able to add to end of queue to create a playlist. Ironically in my Sonos inbox there is a claim ‘our best app update yet’ right!!! Please fix   

I’ve just downloaded the new app on my iPhone. I find that I cannot use it as easily as the old app which I will leave on my iPad. The design is very frustrating, not at all intuitive. I’m faffing around trying to find rooms, broadcasts etc. while stopping things playing in rooms that I never intended. Really a huge step backwards. 

I’ve just scrolled through the comments and can’t find anything positive. Did I miss something?

Did you update your app? If not, don’t update, leave this hell hole and enjoy your working system. 
 

edit. Just read your other post. Sorry you updated now you are f’d like the rest of us. Welcome 🤣

Thanks Bumper, see my previous comment that I won’t update my iPad app. 

This past weekend we had people over to our place for a patio bbq as we do often. Usually someone asks about our music system and I brag about the SONO’s system. Since the new app release, I have been so frustrated with how it doesn’t work and the cool features from the previous app have been removed. 

This weekend, it was so horrible. The volume would change on it’s own. Rooms would drop off the system, the i had to re-connect them so that all rooms would be playing. I spend more time explaining that the speakers are great but the app sucks and that SONO’s obviously doesn’t care. So frustrated. I know that they say they are going to be fixing it, but after the update to the new app, now i’m having other issues. I wish they would just bring back the previous version that worked and allowed us to customize our system and playlists and that worked. 

I used to brag about my SONO’s system, now I have a hard time finding anything to brag about. SO CLUNKY and not stable. The features I loved on the previous app are gone. Cannot update my playlists or edit the playlists. I do not understand how anyone at SONO’s thought this was ready for release. I’m on iOS by the way. 

Can someone from SONOS please reply to all these criticisms? Thanks!

They won’t. Or at the very least they’ll point you to their timeline of upcoming updates to hopefully resolve these issues.

This is only going to get worse since their new headphones are going to be released tomorrow. Most customers who set them up will probably experience issues with them (due to the Sonos app) and thus will immediately return them for a refund. The company still seems completely ignorant as to what they’ve done but they’ve effectively shot themselves in the foot. 

Truly truly shocking Sonos, how on earth can you try and defend this appalling software release, no excuses or explanations will undo the damage you have done to your brand, loyal customer experience and the future of your revenues. Time to think again, fire the muppets involved and remedy the situation immediately!