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Prominent Collaborator I
May 7, 2024

Feedback on Actual Usage of New Sonos App

  • May 7, 2024
  • 93 replies
  • 6430 views

Just installed the iPad version. Definitely do not like the app compared to the old one.

The new app feels way more busier, due to everything being thrown at you at once (which was their design intention). I’m not saying this approach can’t work though. I’m just saying that the way they designed it, it doesn’t feel right.

In terms of the look and feel, it feels less stylish to me and more cheap. Like it feels like I’m using the Amazon Alexa app (which I hate). The album covers are smaller and not as pronounced, compared to the previous apps recents area.

And the Now Playing screen on the iPad?! Like WTF? Why is there a gap around it showing the interface area behind it (ie Home area)? Why isn’t it full screen (and without rounded corners)? Makes zero design sense, as it’s super distracting, only adding to the busy feeling of the screen. Also see no option to make the app dark instead of light.

All said and done, this just makes me want to not use the app at all, unless there are substantial improvements made to it.

PS. I seem to be having occasional issues loading the app or returning to it, as everything in the app just pulses, as if it’s trying to reload the images / content. 

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93 replies

Collaborator II
May 12, 2024

Absolute shit show, horrible design, terrible functionality, feels like some bad beta.

May 12, 2024

instead of focusing on lost functionality, I think you should address the issues that make the system unusable.

  • No connection to speakers
  • volume control extremely slow (20 seconds)
  • Playlist not loading (if it loads it can take up to 15 minutes)

resetted everything multiple times to no avail.

for now I downloaded V16.1 from apkmirror. Will try again in a few weeks. If problems still exist, I will try to sell the speakers and move to Bluesound or Heos

Local Superstar
May 12, 2024

instead on focusing on lost functionality, I think you should address the issues that make the system unusable.

  • No connection to speakers
  • volume control extremely slow (20 seconds)
  • Playlist not loading (if it loads it can take up to 15 minutes)

resetted everything multiple times to no avail.

Will seriously consider alternatives. 

But which alternatives? 

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
May 12, 2024

instead on focusing on lost functionality, I think you should address the issues that make the system unusable.

  • No connection to speakers
  • volume control extremely slow (20 seconds)
  • Playlist not loading (if it loads it can take up to 15 minutes)

resetted everything multiple times to no avail.

Will seriously consider alternatives. 

But which alternatives? 

I edited my post. Seems that Bluesound is a good alternative. Would be nice to get a decent price for my Sonos speakers first. That could be a bit of a challenge, with the bad publicity the last days

Local Superstar
May 12, 2024

instead of focusing on lost functionality, I think you should address the issues that make the system unusable.

  • No connection to speakers
  • volume control extremely slow (20 seconds)
  • Playlist not loading (if it loads it can take up to 15 minutes)

resetted everything multiple times to no avail.

for now I downloaded V16.1 from apkmirror. Will try again in a few weeks. If problems still exist, I will try to sell the speakers and move to Bluesound or Heos

Bluesound speakers have soft plastic covers which can go sticky in 2 years 🔊😜

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
Local Superstar
May 12, 2024

instead of focusing on lost functionality, I think you should address the issues that make the system unusable.

  • No connection to speakers
  • volume control extremely slow (20 seconds)
  • Playlist not loading (if it loads it can take up to 15 minutes)

resetted everything multiple times to no avail.

for now I downloaded V16.1 from apkmirror. Will try again in a few weeks. If problems still exist, I will try to sell the speakers and move to Bluesound or Heos

TRY may be the operative word.   What value for crippled hardware 😁? 

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
Enthusiast I
May 13, 2024

Trueplay:

Buggy to get it to work in the first place, wouldn't proceed past the ‘tap to start’ window. Very slow responses.

Eventually managed to get to the arm-waving zworp zworp part, then the iPhone turned off (as they do when you don't do anything with them). 

Turned phone round to unlock it with Face-ID and Sonos app says ‘An error has occurred’. 

Surely you should override the phone auto turn off like you managed to do in previous versions?

What a crock. 

Lyricist I
May 13, 2024

overly complicated!

need to program ease of use

Lyricist III
May 14, 2024

I would be happy to give feedback on the actual use of the new software, but since it removed my Music Library and playlists and won’t allow me to add them back, I have not been able to use it. The situation is an unmitigated disaster.

Lyricist III
May 15, 2024

It seems I can’t even download the new MacOS app--when I download from the Downloads page on the Sonos website, which implies I should be getting 80.0something, I get Sonos_79.0-52294.