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BobP53
Contributor II
May 22, 2024

Error Code 913 Following App Upgrade

  • May 22, 2024
  • 12 replies
  • 1177 views

Similar to many users I lost connection to my music library which sits on a Laptop running windows 10. Also meant library disappeared on IPad and Phone. I read one suggestion that suggested taking the option to add the library from an NAS effectively tricking SONOS in to thinking the laptop is an NAS. I did this and after a bit of playing to get the path title right SONOS connected to my library. The library is now available on all my devices as before and working. Worth a try , better than waiting for the possible fix mid June or waiting 60 mins to talk to someone in SONOS support.

I’m happy I can now play my music but think SONO’s performance in this upgrade is nothing short of scandalous.

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    Ragman_RS
    Enthusiast I
    June 14, 2024

    Just leave then? Happily when Sonos takes back the boat anchors they sold me and issues a full refund. Minor? When through no fault of the user Sonos makes a marketing move to sell new products that shuts off users without warning then provides zero support? What planet did you come from?

    Ragman_RS
    Enthusiast I
    June 14, 2024

    What an absolute horror show Sonos has become.

    I finally found a work-around on my Windows 10 machine (I’ll share it below), but no thanks to Sonos for never thinking to publish a response.

    Guess they can’t be bothered while they hunt for new victims/customers.

    I’m more committed than ever to dump Sonos for my new whole house system but, at least, I can listen to my own music again until their next nightmarish & boneheaded move.

    BTW: Their latest update did NOTHING to resolve this issue - I got the same error code post-update trying to access my library.

    Here’s the Windows 10 Band-Aid work-around I found (should work on 11 too):

    1. Right click your music folder
    2. Click Properties
    3. Select the Sharing tab
    4. Click Advanced Sharing
    5. Click Permissions
    6. Mark all three permissions boxes as ‘Allow’
    7. Click OK (box closes)
    8. Click OK again (box closes)
    9. Click Share
    10. If not there, add Sonos Wireless HiFi System
    11. If not selected, Set Permission Level to Read
    12. Click Share
    13. Click Done (box closes)
    14. Click Close

    Here’s the rub: Anything in your root drive music folder is now accessible to Sonos. If you store your music files on another drive, you’ll need to physically copy those folders/files to your music folder on the root drive. I have an SSD for my C: drive which has limited space and is intended only for the Windows OS and programs/apps, not at all meant for file storage. For that I have other multi-terabyte drives. My music folder (on the SSD drive) will not hold all the audio files I own, so I can only move a portion of my library to be accessible by Sonos.

    And not a peep from them on the issue THEY created - Great customer service guys!

    Count on me letting everyone know to avoid your products like the plague.

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