Error 913

Tech wizard? - it’s more about a Windows, or MAC, PC shared folder.. Sonos is just linking to it and the fix needs to be implemented in Windows, or MAC, OS. These are the few things I gathered on the 913 issue. Just in case you may have missed any of the helpful info. or links I saw posted…

1. Right click on the Music folder and click on PROPERTIES at the bottom of the menu.
2. Click on the SHARE tab and then click on the first SHARE button…
3. A new window opens and you click on the ‘v’ drop-down list option next to the ADD button.
4. Click on "Sonos Wireless HiFi System" then click on the ADD button and finally click on SHARE.
5. Open your Sonos app on your PC and add your music library.

Also see this earlier thread which provide helpful/simple Windows OS screenshots too…

https://en.community.sonos.com/controllers-and-music-services-229131/can-t-add-folder-to-music-library-913-6893981

For MAC users see this YouTube video:

https://youtu.be/kjhKhDuvgDY

This isn’t the case for all users/setups.

While it is the case that some users can resolve the issue using the NAS option and/or configuring sharing settings correctly, there are other users, like me, for whom this does not work.

Despite having successfully used MacOS sharing *for years* with my S2 system, the ‘upgraded’ units now refuse to connect. There is nothing I can do to resolve this - SMB is v3.0.2 and the network path I am supplying is correct, and unchanged. However Sonos generates an error claiming the server must have been switched off - despite me reading said error message on that same Mac.

The issue for some Mac users is that Sonos have not designed/tested their SMB implementation against some versions of MacOS that until last month were working perfectly with S2 and which support SMB v3. So it’s impossible to get the system to connect. I am unable to access my local library and it is 100% a Sonos-created issue that only Sonos can solve.

And yet it works for the person in the YouTube video …and others that followed that video have reported success with their MAC OS share too.  Note this has nothing to do with s NAS shared library either (I’m not too sure why you mention a NAS?)

Looking around the community here, quite a number of people (both Windows & MAC users) have posted that they have sorted their folder sharing issue.. I would personally choose to share the folder read only using an ‘assigned user’ setup on your MAC, rather than using the ‘Everyone’ share option (but that’s entirely up-to you) and if you do use an individual/separate account then ensure that user’s logon credentials are entered alongside the folder share/path that you setup in the Desktop controller App.

If you’re still not sure then just stick to using the "everyone” (read only) share, as per the video.

I *have* followed that video, and I didn’t say it didn’t work for everyone. I already have sharing setup as read only for a dedicated user - I’ve been doing it for years.

And my reference to NAS was referring to the “networked device (ex.NAS drive)” option you select in the desktop controller when adding the network share - not to be confused with the use of an actual NAS.

It’s almost like there are differences between different operating system releases that one should be aware of and test against when implementing network shares in your software. Who knew?

In that case, I would take time and contact Sonos Support, when you perhaps get chance, as it’s not clear if Sonos are aware of what you’re mentioning here and see if they can assist, or provide a fix, going forward, so that you (and any others) can then use your local shared library folder… otherwise you may not get this resolved quickly.

Here’s the link to contact/call their Support Desk:

https://support.sonos.com/s/contact

The fixes do not work. But thanks.

And Sonos people… rolling out an upgrade should not mean that your customers have to jump  through hoops so that things work again. It should be SEAMLESS. We open the app and bam it should work again. No linking, no work should be needed from your customers who bought your product. Just figure it out. And do a better job of testing before any release!

When an upgrade is released by Sonos we - as customers - should not have to do ANY work. We are customers and NOT Sonos employees. This is unacceptable. Sonos is not a non profit. It’s a for profit company. Sonos… figure out a way to fix error 913 without me having to do ANYTHING. Just roll out a new release fixing the matter. Again thanks for folks who have proposed solutions. I tried them (even though I should not have to) and they don’t work for me.

Did the sharing process in my Windows 11 setup and got the same error message as shown at the beginning of this thread. I’ve now tried it 5 times. No joy. Keep hoping the next update will fix it.

Hi Ken, I’m not sure why but when I click on Properties for my NAS network drive I don’t have a sharing option; my options look like this and I don’t have an option to share. I’m no expert with a PC but I’ve always been able to operate Sonos and link to my library seamlessly in the past; not any more. Maybe it’s something in my configuration, but I’m stumped.

I agree with IJC above.  This is Sonos problem, and there reputation will suffer if this isn’t fixed soon.  This is the first update that has been completely unworkable.  I’ve tried changing sharing options to no avail.  This is only my problem because this equipment is expensive and  I don’t want to have to invest in another system after sinking a lot of money in this one.