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Lead Maestro
Apr 5, 2023 3:31 PM UTC

No I purchased from a retailer 

I’m not certain, but based on the fine print, I think you have to purchase the “eligible” product directly from the Sonos website to quality for the promotion.

"Receive with simplicity everything that happens to you." - Rashi

14 replies

106rallye
Sep 9, 2023 6:12 AM UTC

Wouldn’t a “returning” subscriber be someone who has cancelled in the past? Or is there a specific time limit Apple imposes?

I would say you cannot have three months free Apple Music when you use an account that is already paid for. Based on the text above people who have had Apple Music in the past and are now returning should be okay.

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Trending Lyricist I
Sep 9, 2023 6:50 AM UTC

Gave in and called the sales team who helped out, this is the first time I have Apple Music and I did receive the three months. It’s just not working properly to redeem. 

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Contributor I
Jan 21, 2024 8:29 PM UTC

I am also unable to claim and it gives error “we've run into a problem”. any suggestion what could be the problem

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Trending Lyricist I
Mar 12, 2024 11:50 PM UTC

Same. 2 new era 300’s. Never been an Apple Music customer. Went to Sonos app inbox. Saw message. Pressed redeem offer button and all I get is “We’re sorry, there are no more offer codes available. Please try again later.” Are you SERIOUSLY kidding me?!!!

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