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Contributor II
April 23, 2023
Answered

Entered new password.

Just entered new password but still denied access to upgrading.

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controlav
controlavAnswer
Lead Maestro
April 23, 2023

You don’t enter a new password, the wording during upgrades is very confusing (well, wrong, frankly). You need to enter your existing Sonos password to do the update.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

2 replies

106rallye
April 23, 2023

If there is a question in there, you need to be more clear about what you want to ask the community.

controlav
controlavAnswer
Lead Maestro
April 23, 2023

You don’t enter a new password, the wording during upgrades is very confusing (well, wrong, frankly). You need to enter your existing Sonos password to do the update.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.